Job Description

Job Title: Service Coord Assoc LTSS, East
Job ID: 60518603
Status: Full-Time
Regular/Temporary: Temporary
Hours:
Shift: Day Job
Facility: UPMC Health Plan
Department: CHC Service Coordination
Location: 2709 N Broad Street, Philadelphia PA 19132

Description

Community HealthChoices (CHC) is Pennsylvania's managed care long term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth, as well as dual-eligible individuals covered by Medicare and Medicaid. 



Purpose:
This full-time, office -based position supports the Service Coordinator in coordinating care for Members. The Service Coordinator Associate builds a relationship with the Members, providing the Member with ongoing telephonic outreach and assistance with service coordination needs.

Responsibilities:

  • Promotes communication, both internally and externally, to enhance effectiveness of service coordination services (e.g., health care providers, and health care team members respectively).
  • Works in conjunction with the Service Coordinator to initiate, and revise Member Care Plans as needed.
  • Assists in coordinating social services for Members including referrals to Community organizations as requested by Service Coordinator Utilizes information systems to build, research and enter Member information, as needed.
  • Supports the development and implementation of Member Care/Service Plans.
  • Supports service coordination team in outreach to Members telephonically
  • Researches and assists in finding hard-to-find Members.

 

Qualifications

High School Diploma required. One year of experience in Community or Public Health preferredComputer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.Familiarity with basic medical terminology and concepts used in Care ManagementStrong customer service skills to coordinate service delivery including attention to members, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for membersAbility to effectively participate in a multi-disciplinary team including internal and external participantsEffective communication, telephonic and organizational skills.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $15.97 to $25.15 / hour

Union Position: No

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