Job Description

Job Title: Referral Coordinator
Job ID: 2000009W
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Pinnacle Hospitals
Department: Planning and Development
Location: 1426 N Third Street, Harrisburg PA 17102


Act as an advocate for the patient/customer.

Answer incoming telephone inquiries: based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.

Assist management with special projects in a reasonable and timely manner.

Communicate potential areas of concern to the servicing provider and follow up as necessary.

Coordinate referrals for HME/RT for our network and non-network providers.

Ensure that information provided by callers/referral sources is accurate and complete.

Enter data accurately and update the appropriate referral database(s) including documentation of calls, faxes etc.

Give high priority to patient/customer satisfaction.

Give necessary attention to accuracy and detail.

Identify issues and concerns that customers may have and assist in resolutions.

Interface with referral source, patient/family and provider to assure timely delivery.

Maintain logs and file documents in accordance with departmental policy.

Maintain open and positive communications with all contacts.

Maintain standards of excellence verbally and in written form with customers both internally and externally.

Produce administrative reports as required.

Provide support/coverage/job sharing for call off, request off and lunch breaks.

Utilize appropriate network/staff to assist in obtaining answers that require guidance.


  • High School diploma required.Some college preferred. 
  • Additional training as a medical secretary, licensed/certified practical nurse, paramedic or emergency medical technician is preferred. 
  • Five years experience working with the public in a health care setting, with a strong service orientation.
  • Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs.
  • Strong interpersonal and communication skills, and computer literacy/data entry skills are required.  
  • High level of independence required in problem solving activities.  
  • Strong organizational skills that will generate efficiency & effectiveness. Adaptable to change. 
  • Ability to handle multiple tasks in a fast paced environment & function independently and be ability to prioritize actual referrals. 
  • Ability to analyze issues objectively & provide workable solutions & implement those actions.
  • Team player, flexible, and adaptable to change. Ability to type at least 35 words per minute.

UPMC is an equal opportunity Employer/ Disability/ Veteran.

Salary Range: $14.46 to $23.38 / hour

Union Position: NON

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