Job Description

Job Title: Referral Coordinator
Job ID: 2000009W
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Pinnacle Hospitals
Department: Planning and Development
Location: 1426 N Third Street, Harrisburg PA 17102

Description

Act as an advocate for the patient/customer.

Answer incoming telephone inquiries: based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.

Assist management with special projects in a reasonable and timely manner.

Communicate potential areas of concern to the servicing provider and follow up as necessary.

Coordinate referrals for HME/RT for our network and non-network providers.

Ensure that information provided by callers/referral sources is accurate and complete.

Enter data accurately and update the appropriate referral database(s) including documentation of calls, faxes etc.

Give high priority to patient/customer satisfaction.

Give necessary attention to accuracy and detail.

Identify issues and concerns that customers may have and assist in resolutions.

Interface with referral source, patient/family and provider to assure timely delivery.

Maintain logs and file documents in accordance with departmental policy.

Maintain open and positive communications with all contacts.

Maintain standards of excellence verbally and in written form with customers both internally and externally.

Produce administrative reports as required.

Provide support/coverage/job sharing for call off, request off and lunch breaks.

Utilize appropriate network/staff to assist in obtaining answers that require guidance.

Qualifications

  • High School diploma required.Some college preferred. 
  • Additional training as a medical secretary, licensed/certified practical nurse, paramedic or emergency medical technician is preferred. 
  • Five years experience working with the public in a health care setting, with a strong service orientation.
  • Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs.
  • Strong interpersonal and communication skills, and computer literacy/data entry skills are required.  
  • High level of independence required in problem solving activities.  
  • Strong organizational skills that will generate efficiency & effectiveness. Adaptable to change. 
  • Ability to handle multiple tasks in a fast paced environment & function independently and be ability to prioritize actual referrals. 
  • Ability to analyze issues objectively & provide workable solutions & implement those actions.
  • Team player, flexible, and adaptable to change. Ability to type at least 35 words per minute.




UPMC is an equal opportunity Employer/ Disability/ Veteran.

Salary Range: $14.46 to $23.38 / hour

Union Position: NON

Apply Current Employee?

UPMC VALUES

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


WORKING HERE



Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019


UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

Share:
Talent Network