Job Description

Job Title: Central Scheduler Lead
Job ID: 31317857
Status: Full-Time
Regular/Temporary: Regular
Hours: 8:00 AM - 4:30 PM, Mon-Fri
Shift: Day Job
Facility: Pinnacle Health Medical Services
Department: Centralized Contact Ctr
Location: 3 Walnut Street, Lemoyne PA 17043

Description

Our team is growing and we have a variety of opportunities available for Central Scheduler Lead. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! 

Responsibilities:
  • Creates, maintains, and enters information into databases.
  • Functions as a liaison among employees, physicians, supervisors, patients and other departments when issues and concerns arise.
  • Compiles, copies, sorts, and files records of office activities, business transactions, and other activities.
  • Orients new employees and provides monthly educational updates to all staff.
  • Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies.
  • Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
  • Delegates assignments during low call volume times. Makes adjustments to staffing and/or call routing based on utilization.
  • Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient?s needs.
  • Actively practice behaviors associated with SH Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E. Be an ambassador for Susquehanna Health. Provide the best C.A.R.E. for our patients no matter what. Know and follow all organizational/departmental policies/procedures.Assume responsibility for personal development and education.Incorporate leading/evidence-based practice in quality/safety into every day work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.
  • Assists with contacting and rescheduling patients when providers, schedules change and directs phone calls to proper destination or takes messages as needed.

Qualifications

  • Associates Required.
  • Bachelors degree preferred.
  • Two years' experience in information technology and/or the office setting required.

Licensure, Certifications, and Clearances:
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $14.97 to $24.42 / hour

    Union Position: No

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    UPMC VALUES

    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

    QUALITY & SAFETY
    DIGNITY & RESPECT
    CARING & LISTENING
    RESPONSIBILITY & INTEGRITY
    EXCELLENCE & INNOVATION

    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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