Job Description

Job Title: Emergency Department Patient Services Representative - Opportunities in Allegheny County (Daylight/Evening/Overnight)
Job ID: 200000AX
Regular/Temporary: Regular
Shift: Evening Job
Facility: Corporate Revenue Cycle
Department: Rev Cyc Patient Access
Location: 2 Hot Metal Street, Pittsburgh PA 15203


UPMC is seeking candidates to work as front desk registration representatives in our emergency departments (ED).  We are seeking candidates with a strong healthcare background, great customer service skills, and a desire to ensure a positive experience during a patient's visit to a UPMC Hospital.


As an ED Patient Services Representatives  you are responsible for welcoming patients upon arrival, educating patients on their co-payments and financial obligations and collecting payments (when applicable) along with collecting consent signatures.

We have a variety of statuses available that include full-time, and part-time employment. There is also a variety of schedules available that include daylight, evening and/or overnight hours. 

Our UPMC hospital locations include: 
  • UPMC St. Margaret
  • UPMC Passavant
  • UPMC East
  • UPMC McKeesport
  • Magee-Womens Hospital of UPMC
  • Children's-Hospital of Pittsburgh of UPMC
  • UPMC Mercy
  • UPMC Presbyterian
  • UPMC Shadyside
  • Western Psychiatric Institute & Clinic of UPMC

Whether you are a current patient access employee looking for career growth, or a candidate wanting to provide an exceptional experience to patients, we want to talk to you! Apply online today to find the right position for you!



  • Support and contribute to UPMC service excellence mission and abide by all UPMC departmental policies, procedures, goals, and values in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
  • Proper patient identification to start clinical record. Works independently to perform a timely patient interview and registration for services at the bed side. Obtains or updates necessary demographic and insurance related information.
  • Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy 
  • Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.


  • Completion of High School graduate or equivalent.
  • Two years experience in a healthcare or one year in a medical/billing/fiscal setting or six months in a UPMC Patient Access Position
  • Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred
  • Experience with personal computer based applications, other various office equipment and proficient typing skills.
  • Excellent interpersonal, written and verbal communication skills are required. 
  • Initiative to work productively with minimal supervision. 
  • Able to work well under pressure


  • Act 33 Child Clearance with Renewal
  • Act 31 Child Abuse Recognition and Reporting Training.
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.36 to $21.90 / hour

Union Position: no

Apply Current Employee?


At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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