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   Current UPMC employees must apply in HR Direct

Regional Director Nursing Operations-Senior Communities


The Regional Director Nursing Operations provides executive nursing management, direction, and leadership for the assigned region within UPMC Senior Communities. This position is responsible for driving, supporting and modeling a caring, service-oriented, professional culture focused on employee engagement, quality, patient safety, service excellence, fiscal responsibility, and the overall resident/patient experience. The role provides consultation to the assigned facilities on nursing functions in accordance with current federal, state and local standards governing long-term care facilities to ensure that the highest degree of quality care is consistently provided to the residents. The Director serves as a member of the leadership team at the facility level as well as with the UPMC Senior Communities executive team. The Regional Director is responsible for building and supporting effective, relationships with applicable internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning. The regional director participates with leaders from Senior Management, Medical Staff and other clinical areas in planning, promoting, and conducting organization-wide performance improvement activities.

  • Create and communicate UPMC Senior Communities nursing's shared vision 
  • Appraise and evaluate the results of clinical and financial operations within scope of responsibility regularly and report these results to executive team
  • Effectively represent UPMC and create a positive image of the institution Engage in activities to develop and achieve strategic goals of the Business Unit and UPMC
  • Translate the organization's strategic plan to management and staff to engage support and solicit feedback. 
  • Demonstrate an Interactive Leadership style that influences thinking and reshapes the culture and environment
  • Demonstrate initiative to address complex, high-risk problems and translate them into opportunities and challenges.  
  • Resolve and manage conflict  
  • Engage medical staff as partners in achieving mutual goals of clinical quality and organizational/programmatic success.
  • Oversee the implementation of initiatives to recognize, reward and incentivize staff  
  • Collaborate and integrate evidence-based practice and research opportunities related to changes in practice into the operational infra-structure of the organization  
  • Oversee the Professional Practice Council supporting a shared governance model Assume a leadership role in the establishment of liaisons, networks and/or acquisition of resources to facilitate the growth and development of resident care within the system and the community 
  • Conduct organizational assessments to identify succession planning issues and establish action plans. 
  • Serve as a professional role model and mentor to future nursing leaders while establishing mechanisms that provide for early identification of staff with leadership potential
  • Explain and utilize metrics for any process and links metrics with goals as well as national quality initiatives/metrics  
  • Assure compliance with federal, state and local laws and regulations. 
  • Oversee the various data submission for public reporting such as Payroll Based Journal (PBJ) 
  • Develop relationships and integrates all team members including physicians into the work of the organization.  
  • Create a patient-centered environment in which collegiality, negotiation and interdisciplinary communication are accepted as core behaviors/expectations.  
  • Extend trust by acknowledging the contributions of others; listen first, create transparency in communications, confront reality, and clarify expectations.
  • Coach staff on cultural diversity as well as cultural competency and addresses workplace horizontal violence and impairment. 
  • Create an environment which recognizes and values differences in staff, physicians, residents, and communities  
  • Provide in-service training and orientation to facility staff regarding survey process, risk management, corporate compliance and performance improvement.
  • Develop, maintain, and evaluate organizational systems that support attainment of regulatory compliance, with a focus on minimizing deficiencies and fostering an environment of Survey Readiness and achieve optimal 5 Star ratings
  • Maintain active and current knowledge of CMS, DOH, and DHS requirements for skilled nursing and personal care facilities respectively.
  • Monitor facility survey preparedness and works with facility to correct identified issues
  • Provide support to facility during survey by any state or federal agencies. 
  • Partner with the facility to develop and implement any needed plans of correction to address deficiencies
  • Routinely review clinical systems such as falls, infection control, pressure ulcers, weight loss, dehydration, medication errors, etc. for areas of improvement and make recommendations as needed
  • Routinely monitor compliance with risk management policies to include reviews of significant events/unusual occurrences and a review of the medical record
  • Reviews goals and progress toward goals on an ongoing basis
  • Build trusting collaborative relationships with staff, peers, other disciplines and ancillary services, physicians, vendors, community leaders, legislators, nursing and other educational programs.  
  • Assure that nursing practice and the developed patient plan care is compliant to the mission and vision of the organization as well as regulatory and other premier healthcare agency standards (e.g. PA DOH, CMS, and the Joint Commission), and the policies of UPMC  
  • Contribute to the development and maintenance of a professional practice environment to achieve positive patient care outcomes and staff satisfaction.  
  • Participate in development of clinical programs, policies and procedures to guide delivery of care and services
  • Collaborate with hospital-based nursing leaders to maintains and develops relationships with universities, colleges and schools of nursing to assist with: the education of new nurses, ongoing education of professional nurses, development and implementation of new nursing knowledge 
  • Analyze areas of responsibility to identify strengths and opportunities and to proactively identify innovations that will support redesign of healthcare processes
  • Pursue sharing through publication, presentation and exchange of best practices to increase exposure to innovative solutions and positive change Identify and take action to possible changes in process improvement based on, risk/liabilities, clinical findings, team recommendations and research literature to promote cost efficient quality outcomes. 
  • Seek opportunities to learn and transfer cutting edge knowledge and innovation while adopting best practice, eliminate duplication and maximize efficiency  
  • Utilize hospital and system database management, decision support and expert programs to access information and analyze data from disparate sources for use in planning for patient care processes and systems
  • Oversee case mix index and RUGS to assure revenue is aligned with clinical documentation and resident care needs
  • Collaborate on the design and operations of the information technology infrastructure required to support QA/PI efforts and align the assigned facilities with UPMC standards
  • Provide consultation to the assigned facilities on nursing functions of the facility in accordance with current federal, state and local standards governing long-term care facilities.
  • Conduct compliance rounds with facility staff to identify areas that need improvements or change
  • Monitor corporate clinical benchmarks, Q.I.'s, Q.M.'s and other available consultant reports, corporate Q.A.P. I. results, and facility Q.A. process. Implement and monitor plans to correct identified issues
  • Manage human resources via workforce planning including staffing pattern, skill mix, employment decisions, as well as the identification of current/future needs and skill sets  
  • Along with other members of the team, promote financial stewardship and clinical excellence for the facility in both operational and capital acquisition and budgeting processes. 
  • Allocate financial, information, and human capital for improvement activities, ensuring the efficient delivery of cost effective services to patients, physicians, and hospital departments. 
  • Establish performance measures, assess and evaluate operations, and work with department management to assure efficient and effective delivery of services.  
  • Display an understanding of the organization's insurance payor mix, CMI, and the corresponding impact on LOS, readmission rates and individual/global treatment course for patients 
  • Participate in community initiatives and fosters an environment in which the nurses are encouraged and given opportunities for community involvement


  • BSN required at time of hire or transfer into position
  • Master's degree in Nursing or related health care field required, either at time of hire/transfer, or must be enrolled in a program within one year of hire/transfer date and completed within three years of enrollment. (i.e. public health, informational technology, administration, etc.) 
  • Knowledge of clinical practice human resource management normally gained through a minimum of five years of progressively responsible experience in health care including supervision and leadership
  • Analytical ability necessary to evaluate staff, address and improve clinical and programmatic issues and devise solutions to complex problems
  • Leadership ability to develop staff, establish and maintain standards of performance within a national context for professional nursing practice and comply with administrative requirements
  • Superior interpersonal and communication skills sufficient to effectively create relationships to support a healing environment with residents/patients, families, staff, physicians and facility personnel in both written and verbal communication 
  • Previous experience as a Director of Nursing within long term care industry is strongly preferred.

Licensure, Certifications, and Clearances:
  • Active RN license within PA is required
  • National Nurse Executive Certification is preferred
  • Current Pennsylvania NHA License and or Personal Care, or Assisted Living certification is preferred 
  • Gerontology certification is preferred
  • CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
  • Registered Nurse (RN)
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct