Job Description

Job Title: Manager, Medicare SNP Sales
Job ID: 58387326
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Medicare & SNP Sales
Location: 600 Grant St, Pittsburgh PA 15219



This position is responsible for ensuring all sales activities are conducted effectively and in compliance with UPMC and CMS policies. The Manager, Medicare Special Needs Plan (SNP) Sales works closely with SNP Sales Representatives to increase membership growth by reaching and exceeding sales objectives set by the annual membership budget for SNP. The Manager sets individual sales targets, sales territory, and directs all sales activities for each sale representative. The Manager monitors sales results on a daily basis to analyze progress and evaluate alternative strategies that support meeting enrollment objectives. This position promotes UPMC Medicare SNP products and services to both internal and external customers attending events, conferences, and other community activities to generate sales leads to be distributed to the sales team. The Manager instructs staff on sales tactics, specific selling skills, product knowledge and strategic focus in order to ensure enrollment targets are met. The Manager exhibits the highest level of professionalism, integrity, customer service, and dutifully represents UPMC Health Plan.


  • Conduct regular training sessions on compliance issues, new regulations, revised guidelines, and operational changes as needed.
  • Analyze current incentive plans and make recommendations that support and advance the strategic sales plan.
  • Uncover procedural and operational opportunities to increase the individual performance of staff, resulting in improved enrollment, while using limited financial resources.
  • Oversee and manage outbound call activity to ensure outbound call volumes are maintained.
  • Plan and assign staff participation in community activities, and events such as health fairs, business fairs, and special events, in order to distribute literature, delver presentations and collecting information for follow-up and enrollments.
  • Maintain the appropriate use of established resources in line with budget allocations to carryout planned initiatives, which will assure reaching enrollment growth targets.
  • Identify additional training needs based on regular performance evaluations.
  • Employ a targeted sales strategy to identify the best locations of targeted population to maximize exposure and enrollment of UPMC Medicare SNP products.
  • Provide staff ongoing training on product features, benefits, and selling skills.
  • Conduct routine training for new sales staff and new departmental hires.
  • Oversee telemarketing goals conducted as follow-up on leads received including those received from direct mail campaign and assess the needs of the client, qualify, schedule appointments, send benefit information and enroll.
  • Assists in the development and organization of operations related documentation, regulatory procedures, and recommends changes to improve processing.
  • Perform special projects as periodically assigned by manager, SNP Operations.
  • Assist in the development and organization of operations related documentation, regulates procedures, and recommends changes to improve when needed.
  • Provides training as needed to ensure compliance with CMS regulations in relation to the SNP.
  • Identifies reoccurring and potential operational/ procedural problems and recommends alternative methods for prevention and/or correction.
  • Assist in the investigation and resolution of Operational inquiries, including trending and analyses of inquiries received.



  • Bachelor's degree preferably in Marketing, Public Relations, Communications, or Social Work
  • Insurance background, excellent presentation, communication and computer skills required
  • Experience in insurance sales and Managed Care is greatly desired, but not required
  • 5 years of sales or related experience with at least two (2) year of supervisory experience, leadership, or management experience required
  • Well versed in contemporary marketing strategies conducive to working with diverse ethnic groups, seniors, and people with disabilities
  • Ability to work independently, travel, and prioritize multiple tasks

    Licensure, Certifications, and Clearances:
    PA Health and Accident License required within 90 days of hire.

  • Insurance Sales License

  • UPMC is an Equal Opportunity Employer/Disability/Veteran


    Salary Range: $29.80 to $50.31 / hour

    Union Position: No

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