Job Description

Job Title: CTT Clinician I (Supported Employment Specialist)
Job ID: 90232541
Status: Full-Time
Regular/Temporary: Regular
Hours: Monday-Friday, 8:30am-5pm
Shift: Day Job
Facility: Western Psychiatric Institute
Department: 37323 WPR Transitional Age CTT
Location: 5231 Penn Avenue, Pittsburgh PA 15224


Under the direction of the CTT Program Coordinator, the CTT Clinician I (Supported Employment Specialist) provides comprehensive mental health services to residents of Allegheny County in community settings, including but not limited to, homes, hospital emergency rooms, personal care homes, etc. The CTT program operates 24 hours a day, 7 days a week, 365 days a year. This position is responsible for assisting in the consumer service and clinical services. Primary responsibility is providing intense outpatient mental health treatment in a variety of settings to consumers with serious and persistent mental illness for whom traditional outpatient Mental Health treatment has not been effective. This includes, but is not limited to, answering questions, obtaining clinical information and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all duties previously mentioned.

This is not a therapist position; this position will provide employment support and job coaching to individuals with a mental health diagnosis in the program.

  • May facilitate or co-lead small groups of consumers/or significant others to increase understanding of consumer issues and to improve coping skills and performance of activities of daily living.
  • Maintain accuracy and completeness of patient records in compliance with institutional standards.
  • Provide insight & knowledge of insurance programs, processes and able to obtain authorizations as needed.
  • Submit documentation that is professional in content and appearance by established deadlines.
  • Assist consumer to set goals and plan to meet those goals based on consumer's strengths, needs, interests and cultural preferences
  • Participate in 24 hour on call rotation.
  • Participate in team meetings in a collaborative manner.
  • Provide consultation and direct assistance to the DEC or community ER staff in the case of at risk consumers presenting for treatment, emphasizing safe diversion from inpatient stays in accordance with ACT models of care.
  • Assist consumers to obtain and maintain culturally appropriate basic living needs through skills such as: food, medical care, recreation, education, and employment, through referral and assertive follow-up, advocacy, and problem resolution.
  • Participate in working weekend rotation.
  • Maintain a minimum productivity rate of 55%.
  • Complete consumer/family crisis assessments.
  • Collaborate with team members to provide needed services to coordinate with other community agencies.
  • Work efficiently and independently.
  • Participate in and/or completes a comprehensive assessment of identified clients. This includes social history, psychiatric history, and mental status exams.
  • Provide services in a community and/or office setting.
  • Provide therapeutic interventions with fidelity to the ACT model of care and using evidenced based practices.
  • Support consumer and negotiates appropriate referral services.
  • Serve as primary case coordinator for a caseload of 10-15 individuals/families, yet may work with any member/family on the active caseload as needed.
  • Provide quality care to consumers following the Assertive Community Treatment (ACT) Model of mental health care delivery.
  • Utilize specific techniques of motivational interviewing.
  • Support consumer's WRAP plan.
  • Act as an advocate for the consumer and/or family and provides advocacy for consumers, including 302 an other involuntary commitment proceedings, guardianship, and custody proceedings.
  • Assist consumer in developing a crisis, relapse, and service plan.
  • Responsible for learning, continuing education, and implementation of ACT standards of care.
  • Participate in outreach visits to consumers in various housing/living situations.
  • Manage crisis situations effectively using positive approaches.
  • Provide follow-up services to consumers by phone.
  • Provide supportive counseling to consumers to promote stability.


  • Bachelor's degree in Psychology, Counseling or Social Work with three (3) years of clinical experience required;
  • Master's degree in Psychology, Counseling, or Social Work required. 
  • Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience. 
  • Prior experience in community based programs and job coaching highly desired.
  • Work history that includes phone triage, as well as an in depth knowledge and proven skill at doing psychiatric assessments.
  • Experience in mental health crisis intervention, case management, or in home therapy preferred.
  • Excellent, recovery-oriented interpersonal relations.
  • Ability to work shifts, weekends, holidays, and to assume on call responsibilities.
  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.

Licensure, Certifications, and Clearances:
  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC) - CCM training is required within 30 days of hire and annually thereafter
  • Driver's License
  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $19.17 to $31.85 / hour

Union Position: No

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