Job Description

Job Title: Food Service Liason
Job ID: 200000B8
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Variable
Facility: UPMC Pinnacle Hanover
Department: Food Services
Location: 300 Highland Avenue, Hanover PA 17331

Description

UPMC Hanover is hiring a full time Food Service Liaison. This position does require rotating weekends and holidays.

Purpose: 
Responsible for processing and maintaining patient diet orders through automated diet office software.  Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities:
  • Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
  • Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
  • Maintains record-keeping and prepares reports as assigned.
  • Prepares tray tickets for food assembly according to workflow procedures in the operation.
  • Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
  • Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
  • Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.

Qualifications

  • High School Diploma/GED OR one year previous job experience required in lieu of High School Diploma/GED.
Licensure, Certifications, and Clearances:

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

Salary Range: $13.10 to $19.90 / hour

Union Position: No

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