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   Current UPMC employees must apply in HR Direct

Service Coordinator- Associate, LTSS (Customer Service)

  • Job ID: 200000BM
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Comm HlthChoice_Clin_Op
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: non union
  • Salary Range: $15.42 to $24.25 / hour


UPMC Health Plan's Clinical Operations team is seeking a Service Coordinator- Associate, LTSS!

This full-time, office -based position supports the Service Coordinator in coordinating care for Members. The Service Coordinator Associate builds a relationship with the Members, providing the Member with ongoing telephonic outreach and assistance with service coordination needs.

Along with this permanent opportunity, this team is also actively seeking temporary assistance.

Post- pandemic, if/when this role does return to the office, the location will be in the One Hope Square, not US Steel. 

• Promotes communication, both internally and externally, to enhance effectiveness of service coordination services (e.g., health care providers,And health care team members respectively).
• Researches and assists in finding hard-to-find Members.
• Supports the development and implementation of Member Care/Service Plans.
• Assists in coordinating social services for Members including referrals to Community organizations as requested by Service Coordinator Utilizes information systems to build, research and enter Member information, as needed.
• Works in conjunction with the Service Coordinator to initiate, and revise Member Care Plans as needed.
• Supports service coordination team in outreach to Members telephonically


  • High School Diploma required. 
  • One year of experience in Community or Public Health preferred
  • Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
  • Familiarity with basic medical terminology and concepts used in Care Management
  • Strong customer service skills to coordinate service delivery including attention to members, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members
  • Ability to effectively participate in a multi-disciplinary team including internal and external participants
  • Effective communication, telephonic and organizational skills.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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