Job Description

Job Title: Dispatcher - Level I
Job ID: 85881054
Status: Casual
Regular/Temporary: Limited
Hours:
Shift:
Facility: UPMC Chautauqua WCA Services Corporation
Department: MTS Medcom
Location: 28 Maple Street, Jamestown NY 14701

Description

Purpose:
Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions. Obtains appropriate information to facilitate insurance or payment processes. Keyboarding skills to perform computer aided dispatch and map street search and filing. Must be able to multi-task.

Responsibilities:
  • Responsible to call-in personnel in times of urgent need per crew chief's instructions.
  • Communicates with WCA security, JMHC transfers and general safety.
  • Fills open staffing shifts in the absence of staffing coordinator.
  • Communicates with Crew Chiefs and other supervisors re system status needs.
  • Communicates with PSAPs and other Public safety entities.
  • Monitors WCA alarm system and takes appropriate action as required.
  • Maintains sufficient knowledge of billing practices to process calls for service.
  • Able to access mission critical data.
  • Handles all communications with proper radio/telephonic etiquette and courtesy.
  • Efficiently receives and handles incoming phone and radio requests for service.
  • Dispatches appropriate resources in response to requests via radio, phone or pager.
  • Responsible for intake of call requests and scheduling for future service.
  • Receives radio calls from outside ambulance services for dispatching to the WCA ED.
  • Enters calls / data into computer system.

Qualifications

  • NYS CFR, EMT, medical terminology or similar medical background preferred. 
  • Must attend communications staff meetings as requested.
  • Must have good interpersonal skills.  
  • Be able to pleasantly and efficiently handle radio and telephonic calls for service.  
  • Must have a working knowledge of basic Windows based computer programs to include Outlook, Word and Excel.
  • Frequent contact with 911 Centers, physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients and families.

Licensure, Certifications, and Clearances:
  • Must have and maintain CPR for the professional Rescuer (AHA or equivalent). 
  • NAACS within one year.
  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $0 / hour

Union Position: Yes

Apply Current Employee?

UPMC VALUES

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


WORKING HERE



Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019


UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

Share:
Talent Network