Job Description

Job Title: Support Service Worker - Respite
Job ID: 92232433
Status: Casual
Regular/Temporary: Limited
Shift: Variable
Facility: UPMC Mon Yough
Department: Adult Ctr Learn AWC
Location: 100 Lakemont Park Blvd, Altoona PA 16602


Provide services and other activities as designated in the Individual Support Plan (ISP). This will be done in a manner consistent with efficiency, cost effectiveness and regulatory compliance.

  • Perform work in accordance with the approved Individual Support Plan (ISP) and Agency policies and procedures.
  • Follow the Values of Everyday Lives' Policy.
  • Respond to individual's strengths so as to enhance their growth and development and to help each person reach their maximum potential.
  • Participate in Agency committees as requested.
  • Demonstrate support of Agency mission and philosophy in delivery of services.
  • Responsible for customer relations and customer satisfaction.Value customers by making serving individual's a top priority.Communicate with Managing Employer in a courteous and timely manner.Report and document customer complaints under the direction of the Program Specialist.Establish and maintain customer relationship focus with all internal/external customers.
  • Responsible for Human Resource ComplianceSubmit required HR documentation when due.Wear Identification badge.
  • Comply with established Agency requirements.Adhere to infection control principles and standards.Adhere to Agency quality control standards.Complete infection control surveillance survey as mandated.Complete education requirements.Comply with Agency safety standards.
  • Responsible for documentation of care provided and observations.Document care provided according to Agency procedures.Document and notify the Managing Employer and Program Specialist changes in the individual's condition/environment and any problems.Complete Service Records and Location Sheets in accordance with Agency guidelines.Submit documentation within Agency defined timeframes.
  • Maintain and protect support person, Managing Employer and Agency confidentiality.
  • Endeavor to achieve and maintain quality and customer satisfaction in the delivery of services to internal/external customers.
  • Report all safety problems and injuries appropriately.
  • Attend required in-services, conferences and training programs.


Must be able to read and write at an 8th grade level in order to complete service records.Agency with Choice Services:Unlicensed In-Home Respite W7258 (15 min) & W7250 (day): Level 2 & W7265 (15 min) & W7252 (day): Level 3 Level 2: Provision of the service at a staff-to-individual ratio of 1:1 Level 3: The provision of the service at a staff-to-individual ratio of 2:1.Unlicensed Out-of-Home Respite W8012 (15 min) & W8002 (day): Level 2 & W8014 (15 min) & W8004 (day): Level 3 Level 2: The provision of the service at a staff-to-individual ratio of 1:1. Level 3: The provision of the service at a staff-to-individual ratio of 2:1. Respite services consist of services which are provided on a short-term basis due to the absence or need for relief of those persons normally providing care. Services are limited to people residing in private homes. Respite services are not available to individuals residing in licensed or unlicensed residential homes. Individuals can receive two categories of respite services: 24-hour respite and 15-minute respite.-Must successfully complete background checks to include federal and state mandated clearances, employee health screening, and post job offer drug testing.

Licensure, Certifications, and Clearances:
  • Automotive Insurance
  • Driver's License
  • Act 33
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $0 / hour

    Union Position: No

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