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For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Patient Relations Rep

  • Job ID: 73741311
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Pinnacle Hospitals
  • Department: Customer Relations
  • Location: 111 South Front Street, Harrisburg PA 17105
  • Union Position: No
  • Salary Range: $18.91 to $28.38 / hour

Description

Provide a resource to patients and families for reporting and solving problems encountered with any aspect of the health care system.

Responsibilities:
  • Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
  • Evaluate patients level of satisfaction with hospital experience through personal visitation , phone calls and survey feedback
  • Participate on committees related to family-centered care or service excellence.
  • Accurately document and report accounts of problems and activities on behalf of patients/families
  • Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.
  • Carry out requirements of complaint management policy and procedure.

Qualifications

  • Bachelor's degree in a Service or Healthcare related field required
  • 3 years of patient advocacy or customer service experience required.
  • Knowledge of health care and hospital systems, personnel and organizational areas of responsibility required.
  • Excellent oral and written communication skills.
  • Knowledge and ability to interpret patient rights and DOH grievance and patient safety reporting guidelines.
  • Excellent customer service skills.

Licensure, Certifications, and Clearances:
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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