Job Description

Job Title: Scheduling Coordinator
Job ID: 190002EB
Status: Full-Time
Regular/Temporary: Regular
Hours: 6:30A-3:00P, and every other weekend
Shift: Day Job
Facility: UPMC Pinnacle Hospitals
Department: Operating Room HBG
Location: 111 South Front Street, Harrisburg PA 17105

Description

Our team is growing and we have a variety of opportunities available for Scheduling Coordinator. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! 

Responsibilities:
  • Request assistance from nurse coordinators and/or MD, if there is a question of severity of illness or symptoms.
  • Answer incoming calls in a timely and efficient manner.
  • Back up medical records technician in creating, maintain and retrieve patient records.
  • Oversee the preparation and coordination of all correspondence related to private patients, research patients and referring physicians.
  • Restate patient appointment time, physician, Outpatient Clinic location and parking instructions.
  • Enter information into the EPIC system.
  • Respond to requests for general information and screens incoming calls referring them to appropriate individuals.
  • Generate form letter to all new patients.
  • Instruct patient or family member/significant other concerning available services and programs for financial assistance and pertinent general patient information.
  • Schedule all new and returning patients with appropriate physicians.
  • Function as intermediary and receptionist in the office of the Manager to include greeting visiting physicians, patients, representatives of pharmaceutical companies and equipment manufacturers.
  • Responsible for ordering and managing office supplies inventory.
  • Responsible for scheduling of patients.
  • Provide coverage in absence of department secretaries.
  • Courteously respond and follow up with physician request in scheduling.
  • Provide statistical data to physicians when requested.
  • Maintain both self and work area in a manner consistent with a professional environment.
  • Schedule patient appointments utilizing automated scheduling system and provides back up in entering orders into the clinical support system.
  • Ensure the security, safekeeping and timely return of all records which are retrieved and provided to requesters for review.
  • Greet patients and others, answer telephone calls and deliver messages to the staff.
  • Assist the Manager in supervision and coordination of the activities of the secretarial staff of the department.
  • Maintain a positive attitude characterized by caring, concern and support for patients, visitors, medical staff and co-workers. Demonstrate, on a consistent basis, the behaviors which comprise The Basics of Service Excellence.
  • Schedule all return patient appointments and extraneous testing upon discharge from the outpatient department.
  • Demonstrate thorough knowledge of the programs and services of the UPMC Health
  • Type correspondence, memoranda, reports, forms, etc. for the staff when necessary.
  • Complete appropriate forms, consistent with insurance requirements and follows up on any incomplete or inaccessible information to assure a completed record.
  • Act as a reference for any patient questions, handles when possible and follows up to assure that each patient inquiry has been satisfied.
  • Promote the use of those services to consumers.
  • Assure that the release of information is handled following the laws of confidentiality.
  • Observe both Health System and departmental policies and procedures.
  • Schedule all Transplant evaluations in a timely and efficient manner.
  • Appropriately interact with the Transplant Nurse Coordinator and physician.
  • Assure phone contact with patients and referring physician/office regarding essential follow up in a timely and professional manner.
  • Gather and record demographic, financial and insurance information on each patient/family member/guarantor during the initial intake interview which may take place either in person or over the phone.
  • Some functions may also be delegated to other secretaries as deemed necessary.
  • Provide assistance to adult and geriatric patients.
  • System and the ability to access those services.
  • Photocopy correspondence and documents as requested.
  • Provide clinic scheduled when requested by physician or clinic staff.

Qualifications

  • B.A. degree and 1 year of experience in a related fiscal/admission/registration function; or 2 years of college, business school education, or medical secretary training and 1-2 years of experience; or equivalent combination of education and experience required. 
  • Knowledge of third-party health care coverage and familiarity with medical terminology are required, including an understanding of Blue Cross, Medicare, Medical Assistance and commercial insurance coverage for hospitalization and outpatient service.  
  • Excellent written and verbal communication skills are required. 
  • Experience in guest relations is preferred.  
  • Experience with computer-based systems preferred.  
  • Must function well under stressful conditions.

Licensure, Certifications, and Clearances:
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

    Salary Range: $14.46 to $23.38 / hour

    Union Position: No

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