Job Description

Job Title: Scheduling Secretary
Job ID: 03387656
Status: Full-Time
Regular/Temporary: Regular
Hours: 8:30 a.m. to 5 p.m.
Shift: Day Job
Facility: Corporate Health Services
Department: Urban Consol Scheduling
Location: 4601 Baum Boulevard, Pittsburgh PA 15213

Description

UPMC Corporate Services is seeking a full-time Scheduling Secretary to support the Urban Consol Scheduling Department at the Ross Building in North Oakland! 


The Scheduling Secretary will perform all aspects of scheduling duties for all radiology modalities, while dealing professionally with all customers including patients, families, patient units, hospital personnel, physicians, radiologists, referring physicians, and office personnel. This position will directly support scheduling for Women's Imaging Services.

 

The ideal candidate for this position will have a high level of empathy, patience, and exceptional customer service skills, as this position consists of direct patient interaction over the phone. Additionally, strong computer, typing, and multitasking skills are vital to this role when scheduling patient appointments and interacting with physician offices.

 

The Scheduling Secretary must be comfortable being on the phone for their entire shift, and must be comfortable with a fast-paced, high call volume atmosphere. Familiarity with medical terminology is preferred, and any experience with or knowledge of radiology is a plus!

 

The hours for this position are 8:30 a.m. to 5:00 p.m., Monday through Friday, with alternating Saturday shifts (8 a.m. to 12 p.m.). After six months, there is an opportunity to work from home!



Responsibilities:
  • Provide rotational Ultrasound duties to include greeting patients, answering additional phone lines, and obtaining prescriptions for procedures when needed.
  • Adhere to scheduling guidelines for gathering required exam information and conveying restrictions.
  • Troubleshoot scheduling complaints and communicate all issues to the supervisor.
  • Gather and record demographic, financial, and insurance information on each patient during the initial intake interview, which may take place either in person or over the phone.
  • Enter data into the computer and process requisitions to confirm data entry.
  • Operate multi-line phone system and ACD telephone software. 
  • Follow scripted radiology format accurately and completely.
  • Enter information into the RIS system.  
  • Complete appropriate forms. 
  • Follow up on any incomplete or inaccessible information to assure a completed record.
  • Document patient demographics accurately.
  • Review all imaging resources on a daily basis for open slots and potential scheduling errors.
  • Enter prescriptions into the document scanner.
  • Participate in the training of new scheduling staff.
  • Schedule exams accurately, both automatically and manually, for all radiology modalities.

Qualifications

  • High school diploma or GED required. 
  • Three years of related work experience in a medical setting and/or a current Radiology Scheduler (with knowledge of Imagecast, MS word, MS Excel, and EPIC training) preferred. 
  • Medical terminology preferred.  
  • Excellent interpersonal, organizational, and written communication skills. 
  • Problem solving skills.  
  • Ability to work with physicians, management, and staff personnel efficiently and effectively in a professional manner. 
  • Ability to work independently and take minimal directions.  
  • Tact, patience, and understanding required. 
  • As customer service is a priority in this position, training and certification as a Patient Ambassador is required prior to or during the initial six-month review period.
  • Proficient computer and typing skills highly preferred.
  • Strong multitasking skills highly preferred.
  • Previous experience with scheduling and/or working in a high call volume setting is a plus.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $15.12 to $23.73 / hour

    Union Position: No

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