Job Description

Job Title: Referral Caseworker
Job ID: 07285834
Status: Full-Time
Regular/Temporary: Regular
Hours: 8 a.m. to 4:30 p.m. 
Shift: Day Job
Facility: UPMC Pinnacle Hospitals
Department: Childrens Resource Ctr
Location: 2645 N. 3rd St., Harrisburg PA 17110


To establish an initial point of contact for referrals to the Children's Resource Center and to provide crisis intervention and advocacy services to caregivers of children who disclose abuse.

The UPMC Pinnacle Children's Resource Center (CRC) located in Harrisburg, Pennsylvania is a child advocacy center dedicated to reducing the trauma and aftermath of abuse for children and their families. The CRC provides efficient, quality care in a safe, child-friendly environment for children suspected of having been abused or neglected.

  • Screen, assess, and coordinate interviews and medical examinations in a timely manner with members of the multi-disciplinary team and child's family.
  • Provide crisis intervention, when appropriate to caregivers in a professional, confidential, and non-judgmental manner.Serve as an advocate for patients and families; provide relevant information about such issues as resources, financial options, regulations, and placement.Provide emotional support to caregivers to assist in dealing with their child's disclosure of abuse.
  • Share information with appropriate staff about schedule changes and patient problems.  Prepare, complete, and submit in a timely manner thorough statistics as required for reports.
  • Should be resourceful, self-motivated, detail-oriented, and flexible-possessing a positive team-oriented attitude, tact, good judgment, cultural sensitivity, and high professional standards and ethics.  Must be able to communicate effectively with caregivers or alleged offenders who may be resistive and uncooperative.  Position involves handling difficult subject matter with sensitive and confidential information about child abuse victims and partner agency personnel at all levels. Strict confidentiality must be maintained.
  • Ensure all releases are obtained so the CRC can legally provide care to a child. May include working with partner agencies to obtain a court order.  Identify and document the psychosocial needs of the child and caregiver prior to the CRC appointment. Provide thorough documentation for the medical chart of all actions taken on behalf of the patient.
  • Work collaboratively as part of a multidisciplinary investigative team.  Maintain communication with other members of the team and with the caregivers who may be resistive or uncooperative.  Establish and maintain cordial relationships with community agencies, services, and companies relating to the psychosocial needs of the assigned patient population.  Keep current and share information about community services, regulations, and referral resources.  Refer appropriately to community agencies and services to benefit the patient population.
  • Demonstrates the highest degree of customer awareness by seeking out opportunities to identify and meet the needs of internal and external customers.  Treats each person as an individual with respect and dignity.  Is receptive to questions and criticism, and willing to offer assistance.  Demonstrates genuine concern and empathy.  Consistently performs all of the above in a friendly courteous manner.  Maintains accountability for patient and family satisfaction throughout the episode of care.


  • Minimum of a Bachelor's degree in a social service field including counseling, social work, or criminal justice from an accredited institution.  
  • Minimum of 1-year experience in healthcare or community service social work. 
  • Experience with criminal justice or child protection services preferred.
  • Training and/or experience and demonstrated ability to respond to the special developmental and care needs of individuals who are in crisis.
  • Knowledge of child protective services definition and acronyms.

Licensure, Certifications, and Clearances:
  • Act 33
  • Act 34
  • Act 73 FBI Clearance

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $21.26 to $31.88 / hour

    Union Position: No

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