Description

Our team is growing and we have a variety of opportunities available for Referral Coordinator. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! 

Responsibilities:

• Maintain standards of excellence verbally and in written form with customers both internally and externally.
• Provide support/coverage/job sharing for call off, request off and lunch breaks.
• Ensure that information provided by callers/referral sources is accurate and complete.
• Give necessary attention to accuracy and detail.
• Coordinate referrals for HME/RT for our network and non-network providers.
• Communicate potential areas of concern to the servicing provider and follow up as necessary.
• Maintain logs and file documents in accordance with departmental policy.
• Assist management with special projects in a reasonable and timely manner.
• Give high priority to patient/customer satisfaction.
• Utilize appropriate network/staff to assist in obtaining answers that require guidance.
• Act as an advocate for the patient/customer.
• Enter data accurately and update the appropriate referral database(s) including documentation of calls, faxes etc.
• Answer incoming telephone inquiries: based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.
• Identify issues and concerns that customers may have and assist in resolutions.
• Maintain open and positive communications with all contacts.
• Interface with referral source, patient/family and provider to assure timely delivery.
• Produce administrative reports as required.

Qualifications

• High School diploma required.
• Some college preferred.  
• Additional training as a medical secretary, licensed/certified practical nurse, paramedic or emergency medical technician is preferred. 
• 5 years experience working with the public in a health care setting, with a strong service orientation. 
• Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs.  
• Strong interpersonal and communication skills, and computer literacy/data entry skills are required.  
• High level of independence required in problem solving activities.  
• Strong organizational skills that will generate efficiency & effectiveness. Adaptable to change. 
• Ability to handle multiple tasks in a fast paced environment & function independently and be ability to prioritize actual referrals.  
• Ability to analyze issues objectively & provide workable solutions & implement those actions.
• Team player, flexible, and adaptable to change.  
• Ability to type at least 35 words per minute.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.