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   Current UPMC employees must apply in HR Direct

Service Coordinator Associate (Camp Hill)

Description

Community HealthChoices (CHC) is Pennsylvania's managed care long term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid.


This full-time, office -based position supports the Service Coordinator in coordinating care for Members. The Service Coordinator Associate builds a relationship with the Members, providing the Member with ongoing telephonic outreach and assistance with service coordination needs.

Responsibilities:

  • Assists in coordinating social services for Members including referrals to Community organizations as requested by Service Coordinator Utilizes information systems to build, research and enter Member information, As needed.
  • Promotes communication, both internally and externally, to enhance effectiveness of service coordination services (e.g., health care providers, And health care team members respectively).
  • Researches and assists in finding hard-to-find Members.
  • Supports service coordination team in outreach to Members telephonically
  • Supports the development and implementation of Member Care/Service Plans.
  • Works in conjunction with the Service Coordinator to initiate, and revise Member Care Plans as needed.

 

Qualifications

  •  High School Diploma required.
  • One year of experience in Community or Public Health preferred Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
  • Familiarity with basic medical terminology and concepts used in Care Management .
  • Strong customer service skills to coordinate service delivery including attention to members, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.
  • Ability to effectively participate in a multi-disciplinary team including internal and external participants.
  • Effective communication, telephonic and organizational skills.

    Licensure, Certifications, and Clearances:
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

 

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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