Job Description

Job Title: Dispatcher-Facilities (Hamot)
Job ID: 05290868
Status: Full-Time
Regular/Temporary: Regular
Hours: 7:00a-3:30p
Shift: Day Job
Facility: UPMC Hamot
Department: Plant Maintenance
Location: 201 State St, Erie PA 16550


To expedite Facilities Management service requests for the medical center, contracted buildings and subsidiary areas; to facilitate the communication between all members of Facilities Engineering.

  • Types work requests into the Maintenance Management System providing all pertinent information to ensure that a complete comprehensive work order is produced.Performs data entry from the Preventive Maintenance (P.M.) time sheets into the computer system for the development of quality control circulating reports.Coordinates the FIXX Line maintenance service system; accesses and notifies supervisor or department. Immediately reports identified priority one situations to the appropriate supervisor.Enters work order data into the Facilities Engineering computer system.Responds to phone calls and receives and assists visitors/customers assuring their needs are met and referred to the appropriate resources.
  • Types correspondence, policies and procedures, minutes and not limited to composing correspondence and demonstrates discretion in handling confidential information.Performs other miscellaneous office support functions.Keeps abreast of new developments in the field and actively partakes in related training and educational programs.Demonstrates Hamot's commitment to Service Excellence by understanding the needs of patients, their families, physicians and co-workers and doing what is required the first time, every time by being responsible, sensitive, accurate, timely, coordinated and thorough.


  • High school graduate or GED with computer.
  • Three years clerical experience, at least one of which must be in a maintenance service environment. 
  • Skills training.
  • Must have demonstrated computer skills, be able to type 50 WPM and knowledge of a hospital environment

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $13.10 to $19.86 / hour

    Union Position: No

    Apply Current Employee?


    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


    Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

    Learn more about working here and check out our policies and recent updates.

    UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019

    UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

    Talent Network