Job Description

Job Title: Crisis Clinician, Supervisor (Nights)
Job ID: 02335977
Status: Full-Time
Regular/Temporary: Regular
Hours: Night shift
Shift: Night Job
Facility: Western Psychiatric Institute
Department: CRISIS Admin
Location: 333 North Braddock Avenue, Pittsburgh PA 15208


Under the direction of the Crisis Program Coordinator, the Crisis Clinician, Supervisor is position is responsible for assisting in the consumer service and clinical services. Primary responsibility is answering calls from community professionals and persons to the Call Center. This includes, but is not limited to, answering question, call routing, obtaining clinical information and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all calls previously mentioned.

  • Participate in interdisciplinary activities such as staff meetings.
  • Manage crisis situations effectively using positive approaches.
  • In collaboration with Crisis Program Coordinator completes staff performance evaluation, staff development, and carries out appropriate corrective action.
  • Work efficiently and independently in crisis setting.
  • Develop orientation for all new crisis clinicians and assigns mentor.
  • Complete consumer/family crisis assessments (face to face and telephone).
  • Meet standards for documentation and completes all required paperwork.
  • Provide crisis services in a community and/or office setting.
  • Support consumer and suggest/recommend appropriate referral services.
  • Work with motivational interviewing and able to utilize specific techniques.
  • Assess consumer needs and assist consumer in developing a crisis plan.
  • Provide supportive counseling to promote consumer stability.
  • Serve as shift supervisor and oversees daily functions in the office in coordination with Crisis Program Coordinator.
  • Provide follow-up services to consumers by phone and/or mobile visits.
  • Provide insight & knowledge of insurance programs, processes and able to obtain authorizations as needed.


  • Master's degree in Psychology, Counseling or Social Work and three (3) years of mental health experience required.  
  • Other fields of study may be considered with coursework of at least 12 credits in human services. 
  • Work history that includes phone triage, as well as an in depth knowledge and proven skill at doing psychiatric assessments.
  • Experience in mental health crisis intervention, case management, or in home therapy preferred.
  • Excellent, recovery-oriented interpersonal relations.
  • Ability to work shifts, weekends, holidays, and to assume on call responsibilities.
  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.

Licensure, Certifications, and Clearances:
  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Driver's License
  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $21.64 to $37.36 / hour

Union Position: No

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