Job Description

Job Title: Service Coordination Supervisor RN (Camp Hill)
Job ID: 03387931
Status: Full-Time
Regular/Temporary: Regular
Hours: 8am-5pm
Shift: Day Job
Facility: UPMC Health Plan
Department: CHC Service Coordination
Location: 200 Corporate Drive, Camp Hill PA 17011


Community HealthChoices (CHC) is Pennsylvania's managed care long term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid.

Provides service coordination services, according to the level of need. The Service Coordinator Supervisor will be responsible for the performance of the General Service Coordination duties as well as the specific duties as assigned to each level of service.


  • Participates in service coordination rounds, ICTs and program development
  • Conducts regularly scheduled team meetings to communicate key information
  • Participates in the development and implementation of LTSS policies , goal and objectives
  • Participates in appropriate department and organization committees
  • Reviews performance against goals and makes recommendations for improvement
  • Conducts onsite service coordination evaluations
  • Selects, schedules, assigns and evaluates service coordination staff.
  • Responsible for the day to day service coordination functions through the management of the staff and activity which to include approval of service plans.
  • Recruits, trains and orients new staff and assures that training and education needs of staff are met.
  • Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model and the service coordinators.
  • Monitors and collects information related to staff and program performance.


Three years working in social service or health care related setting; Completion of person-centered planning and person-centered direction training;Experience working with people with disabilities or elders in need of LTSS;Knowledge of the home and community-based service system and how to access and arrange for services; Experience conducting LTSS needs assessments and monitoring LTSS delivery;Cultural competency and the ability to provide informed advocacy;Ability to write an ICP and communicate effectively, both verbally and in writing across complicated service and support systems; Meet all requirements of their CBO employer, andAbility to interact with physicians and other health care professionals in a professional manner is required.

Licensure, Certifications, and Clearances:

  • Registered Nurse (RN)

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $31.93 to $49.48 / hour

    Union Position: No

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