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Description

UPMC Community Medicine Incorporated has an exciting opportunity for a Lead Surgery Scheduler.  This position will require travel between all offices including Butler Clearview, Butler East and North Hills.  This is a full time position Monday through Friday ranging from 8:00AM to 5:00PM. 

The Lead Surgery Scheduler will coordinate and schedule patients for in-patient and outpatient surgical procedures. Provides leadership for all surgery schedulers.

Responsibilities:

• Provide patients with pre and postoperative instruction according to service specific guidelines. 
• Schedule post-operative appointments and appointments to review testing ordered by physician.
• Assists in the recruiting and hiring of surgery schedulers.
• Send/receive patient medical records in accordance with Health Insurance. 
• Obtain lab/x-ray reports, hospital notes, referral information, etc.
• Assists nurses with messages/triage/OR chart prep etc.
• Assist management staff with supervisory activities.
• Participates with creation and implementation of departmental goals, processes and procedures.
• Ensure all billing and insurance information is current and accurate.
• Complete forms/requisitions as needed.
• Schedule appointments.
• Manages schedules and organizing patient flow.
• Verify insurance coverage and patient demographics.
• Prepare and managing charts to ensure information completed and filed appropriately.
• Answer and respond to all incoming telephone inquiries utilizing UPP customer service standards.
• Perform all responsibilities in a manner that demonstrates appropriate behavior towards staff, peers and other department personnel as defined in the departmental and UPMC/UPP job performance standards.
• Employee can be relied upon to work steadily and effectively and for punctuality and regularity of attendance. 
• Stays late to cover clinical areas as needed.
• Obtain pre-certification and/or referral prior to the date of the procedure. 
• Ensure that informed consents are signed.
• Prepare patient rooms, set up instruments and equipment according to department protocol.
• Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
• Clean according to scheduled maintenance program and keeping appropriate records.
• Accompany patients to exam/procedure room.
• Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
• Collect patient information/history; taking vitals, performing screenings per provider guidelines.
• Relay instructions to patients/families. 
• May provide more individualized patient/family education and supportive counseling as needed.
• Provides leadership for all surgery schedulers.
• Acts as preceptor for new hires.
• Manage inventory of supplies; restocking exam/procedure rooms.
• Coordinate and schedule all necessary pre-testing and orders given by the attending physician(s).
• Completes performance appraisals for surgery schedulers.
• Perform phlebotomy, EKG's, and level one labs.
• Perform clinic procedures according to policy and procedure.
• Assist physicians with procedures.
• Document patient information into the medical record.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health).
• Maintain strict confidentiality related to medical records and other data.
• Coordinate surgery cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Guides workflow and/or assigns tasks to other clinical staff.
• Mentors, orients and provides ongoing training to staff.

Qualifications

• High school diploma required.
• Completion of a medical assisting program or 4-5 years experience in a medical field. 
• Proficiency in medical terminology preferred.
• Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures. 
• General knowledge of computer software and practice management databases is required.
• Knowledge of the Epic practice management programs preferred. 
• Strong organization, time management and interpersonal skills. 
• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees. 
• Ability to deal compassionately and professionally with patients is essential. 
• Ability to work independently and possess sound decision-making skills.
• Ability to prioritize work demands. 
• Ability to consistently maintain confidentiality with regards to all job assignments and related information.
  

Licensure, Certifications, and Clearances: