Job Description

Job Title: Lead Surgery Scheduler
Job ID: 20740203
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: Community Medicine
Department: Rivers Butler
Location: 142 Clearview Circle, Butler PA 16001

Description

UPMC Community Medicine Incorporated has an exciting opportunity for a Lead Surgery Scheduler.  This position will require travel between all offices including Butler Clearview, Butler East and North Hills.  This is a full time position Monday through Friday ranging from 8:00AM to 5:00PM. 


The Lead Surgery Scheduler will coordinate and schedule patients for in-patient and outpatient surgical procedures. Provides leadership for all surgery schedulers.

Responsibilities:

  • Provide patients with pre and postoperative instruction according to service specific guidelines. 
  • Schedule post-operative appointments and appointments to review testing ordered by physician.
  • Assists in the recruiting and hiring of surgery schedulers.
  • Send/receive patient medical records in accordance with Health Insurance. 
  • Obtain lab/x-ray reports, hospital notes, referral information, etc.
  • Assists nurses with messages/triage/OR chart prep etc.
  • Assist management staff with supervisory activities.
  • Participates with creation and implementation of departmental goals, processes and procedures.
  • Ensure all billing and insurance information is current and accurate.
  • Complete forms/requisitions as needed.
  • Schedule appointments.
  • Manages schedules and organizing patient flow.
  • Verify insurance coverage and patient demographics.
  • Prepare and managing charts to ensure information completed and filed appropriately.
  • Answer and respond to all incoming telephone inquiries utilizing UPP customer service standards.
  • Perform all responsibilities in a manner that demonstrates appropriate behavior towards staff, peers and other department personnel as defined in the departmental and UPMC/UPP job performance standards.
  • Employee can be relied upon to work steadily and effectively and for punctuality and regularity of attendance. 
  • Stays late to cover clinical areas as needed.
  • Obtain pre-certification and/or referral prior to the date of the procedure. 
  • Ensure that informed consents are signed.
  • Prepare patient rooms, set up instruments and equipment according to department protocol.
  • Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
  • Clean according to scheduled maintenance program and keeping appropriate records.
  • Accompany patients to exam/procedure room.
  • Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
  • Collect patient information/history; taking vitals, performing screenings per provider guidelines.
  • Relay instructions to patients/families. 
  • May provide more individualized patient/family education and supportive counseling as needed.
  • Provides leadership for all surgery schedulers.
  • Acts as preceptor for new hires.
  • Manage inventory of supplies; restocking exam/procedure rooms.
  • Coordinate and schedule all necessary pre-testing and orders given by the attending physician(s).
  • Completes performance appraisals for surgery schedulers.
  • Perform phlebotomy, EKG's, and level one labs.
  • Perform clinic procedures according to policy and procedure.
  • Assist physicians with procedures.
  • Document patient information into the medical record.
  • Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
  • Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health).
  • Maintain strict confidentiality related to medical records and other data.
  • Coordinate surgery cases and communicates with hospital personnel to obtain approval for hospital admissions.
  • Guides workflow and/or assigns tasks to other clinical staff.
  • Mentors, orients and provides ongoing training to staff.

 

Qualifications

  • High school diploma required.
  • Completion of a medical assisting program or 4-5 years experience in a medical field. 
  • Proficiency in medical terminology preferred.
  • Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures. 
  • General knowledge of computer software and practice management databases is required.
  • Knowledge of the Epic practice management programs preferred. 
  • Strong organization, time management and interpersonal skills. 
  • Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees. 
  • Ability to deal compassionately and professionally with patients is essential. 
  • Ability to work independently and possess sound decision-making skills.
  • Ability to prioritize work demands. 
  • Ability to consistently maintain confidentiality with regards to all job assignments and related information.


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $15.92 to $24.47 / hour

    Union Position: No

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