Job Description

Job Title: Business Analyst
Job ID: 05375521
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Natl Network Mgmt
Location: 600 Grant St, Pittsburgh PA 15219


UPMC Health Plan has an exciting opportunity for a Business Analyst in its National Network Management department, located in downtown Pittsburgh at the U.S. Steel Tower.


The Business Analyst will support and coordinate inquiries, responses and reporting related to the Vendor Relations Department’s activities. The successful candidate will work with both internal and external customers to identify and resolve issues in a timely fashion. This role will maintain project planning documents, prepare materials, write and distribute workflow, and maintain the UPMC Health Plan Systems Portfolio.



  • Effectively prioritize and complete all assigned tasks.
  • Maintain employee/insured confidentiality.
  • Ability to analyze benefit administration issues to determine the need for and the scope of policies and procedures.
  • Develop administration policies and procedures or business recommendations to ensure uniform, cost effective claims administration practices that comply with the law, plan documents and other company policies.
  • Participate in training programs as available/requested.
  • Openly participate in team meetings, provide ideas and suggestions to ensure client satisfaction, and promote teamwork.
  • Assist other departments during periods of backlogs.
  • Ensures that vendors are contracted in accordance with UPMC Health Plan (UPMCHP) policies and procedures. 
  • Manages vendor contracts so that both the vendor and UPMC Health Plan adhere to all contractual responsibilities. 
  • Prepares reports on vendor and provider agreements for Health Plan oversight purposes, state filings and regulatory agency oversight.  
  • Coordinates distribution of data from vendors to other UPMC Health Plan departments.  Also acts as a liaison between vendors and UPMC Health Plan staff.
  • Develops and updates department policies and procedures to ensure proper process flows as well as compliance, as applicable, with governmental and regulatory regulations.
  • Assists Manager and Director in meeting established goals as outlined in the UPMC Health Plans business plans.
  • Performs in accordance with system-wide competencies/behaviors.
  • Performs other duties as assigned.



  • Bachelor's degree or equivalent related work experience required.
  • Minimum of two years of general business experience required.
  • Minimum of two years of experience in business/industry specialty required.
  • Knowledge of commercial, Medicaid, and Medicare products preferred.
  • Competent in MS Office and PC skills preferred.
  • Working knowledge of COB (Coordination of Benefits) preferred.
  • Organizational, interpersonal, and communication skills required.

    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $21.64 to $37.36 / hour

Union Position: No

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