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Job Description

Job Title: Systems Engineer - Associate
Job ID: 17146523
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: Corporate Information Services
Department: HCMS IT
Location: 415 West 17th Street, Cheyenne WY 82001

Description

Purpose:

 

HCMS Group LLC is seeking a Systems Engineer to provide technical support for our business and data center consisting of Windows servers, Web Servers, Exchange Servers, Oracle Database Servers and VMware platforms. The core responsibilities include internal Help Desk support, backup administration, desktop support, phone system support, file transmission support, network support and remote connectivity. This position can sit within Cheyenne, WY or Loveland, CO.


Under the direction of management and more senior members of the team, the Systems Engineer - Associate maintains systems, participate in projects, provides end user support, and contributes to team documentation and process improvement.

 

If you are interested in a career with the quickly growing HCMS Group, we invite you to apply today!

Responsibilities:

  • Core technology concepts - Responsible for showing a basic understanding of designated technologies and their use. Demonstrates the initiative to learn internal processes and procedures.
  • Project Management - Complete basic project-related tasks and tasks delegated by more senior members of the team. Responsible for time tracking and updating documentation.
  • Maintenance/Upgrades - Follow documented procedures for maintenance and upgrades. Responsible for assisting with Disaster Recovery Plan.
  • End user support - Complete basic documented tasks related to end user support.
  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Troubleshooting/Critical Thinking - Ability to resolve basic issues or offer input on issue resolution.
  • Self Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.

 

Qualifications

  • Typically has familiarity with complex systems environments through education or practical experience.
  • Ability to perform basic/standard IT procedures and protocols.
  • This position may be required to maintain a 24/7 off hours support as part of a rotation within the team.
  • The frequency varies based upon the number of colleagues in the rotation.

Preferred Skills:

  • Previous experience in customer service, helpdesk, computer operations, systems administration, or related area
  • Familiar with most basic systems administration tools and processes
  • Windows Server Administration
  • Familiarity with VMWare environments
  • Knowledge of Network Configurations, Design and Protocols
  • Ability to document and operationalize processes
  • Remote employee support
  • Cisco phone systems

Salary Range: $27.73 to $42.09 / hour

Union Position: No

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