Job Description

Job Title: Behavioral Health Care Manager
Job ID: 07749011
Status: Full-Time
Regular/Temporary: Regular
Hours: 8 a.m. to 4:30 p.m. 
Shift: Day Job
Facility: UPMC Pinnacle
Department: Mission Effectiveness
Location: 111 South Front Street, Harrisburg PA 17105


The Behavioral Health Care Manager (BHCM) serves as an integral part of the primary care team, establishing a therapeutic relationship with patients who meet criteria for enrollment into the Integrated Behavioral Health program. The BHCM provides comprehensive, person-centered, community-focused interventions for enrolled patients. In collaboration with the primary care provider and the psychiatric consultant, the BHCM coordinates the physical and mental health care plans for an assigned patient caseload.

  • Supports the development of and communicate the goals for Integrated Behavioral Health services in UPMC Pinnacle Medical Group.
  • Coordinates physical and mental health care for patients on an assigned caseload.
  • Evaluates and ensures program development and growth, including financial sustainability.
  • Screen and assess patients for common mental health and substance abuse disorders.
  • Provide patient education about care plan needs and available treatment options.
  • Coordinates referral patterns and community resource use for the service of the patient population.
  • Ensures warm-handoff delivery and care coordination at all levels of care.
  • Track treatment response and monitor patients throughout provision of care. Communicate response to care to primary care provider and psychiatric consultant in weekly case reviews.
  • Support medication management with a focus on adherence monitoring, side effects and effectiveness of treatment.
  • Evaluates and utilize behavioral health registry within Epic EMR. Utilize registry and clinical decision support to identify new cases, as well as articulate progress with known patients.
  • Document telephone, in-person, and consultative care encounters within the EMR.
  • Facilitate treatment plan changes as needed for patient care, in collaboration with both primary care provider and psychiatric consultant. Utilize weekly case reviews to gauge progress, and seek additional case review times as necessary.


  • Bachelor's Degree in a related field, including mental health counseling, marriage or family therapy, social work, nursing, or psychology. 
  • Licensure in good standing in the field of service. 
  • Demonstrated ability to collaborate and communicate in a team setting. 
  • Experience with common mental health disorders. 
  • Demonstrated skill in planning, implementing, and evaluating programs and services. 
  • Knowledge of evidence-based psychosocial treatments and brief behavioral interventions, including motivational interviewing and behavioral activation. 
  • Knowledge of psychopharmacology as appropriate for the primary care settings. 
  • In depth knowledge of the electronic medical record systems, including provision of protected services within an EMR. 
  • Ability to use Microsoft office products and other software applications.  
  • Must have own vehicle for daily travel in assigned service region.
  • Must maintain and provide proof of valid driver's license.
  • Must maintain own automobile coverage as required by law.
  • Preferred Qualifications:  Evidence of additional training in behavioral health or integrative services with 10 years providing service to behavioral health populations and knowledge of care coordination in a large health system.

Licensure, Certifications, and Clearances:
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $26.83 to $41.93 / hour

    Union Position: No

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