At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds. Visit upmc.com/vaccinesupport to learn more about how you can help.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Systems Analyst (Application Support) - Associate

  • Job ID: 15915703
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HPLAN Core Systems
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $23.77 to $35.99 / hour

Description

Purpose:

 

Our Health Plan Core Systems team is seeking a Systems Analyst - Associate to assist with numerous 2021 projects and beyond. This resource should have a healthcare background working within health insurance applications and claims.

 
Under the general direction of the management team and senior staff, this entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

 

If you are interested in a career with the quickly growing Core Systems Group, we invite you to apply today!

Responsibilities:

 

  • Data Confidentiality/Security - Maintain confidentiality of sensitive information at all times.
  • Application Upgrades and Implementations - Responsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans.
  • Data Quality - Maintain data quality at all times.
  • Report Writing/Analysis - Ability to write, analyze and make basic modifications to reports under the direction of more senior team members.
  • Second and Third Level Support (Including Maintenance Activities)Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.
  • Vendor Relationships - Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary.
  • SDLC (System Development Life Cycle)Have a fundamental knowledge of the system/application development life cycle.
  • Process Improvement - Review and validate existing processes.
  • End User Training - Review and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions.
  • Documentation - Complete documentation/flow charting of system builds and maintain team's existing documentation. Demonstrates the ability to extract and document customer/business requirements and needs for use by the enterprise architecture and engineering teams (network, system, and software), under the guidance of senior team members.
  • Project Management - Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly.
  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Self-Development - Responsible for continuous self-study, training's, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
  • System Integration - Responsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans.
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.

 

  • Data Confidentiality/Security - Maintain confidentiality of sensitive information at all times.
  • Application Upgrades and Implementations - Responsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans.
  • Data Quality - Maintain data quality at all times.
  • Report Writing/Analysis - Ability to write, analyze and make basic modifications to reports under the direction of more senior team members.
  • Second and Third Level Support (Including Maintenance Activities)Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.
  • Vendor Relationships - Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary.
  • SDLC (System Development Life Cycle)Have a fundamental knowledge of the system/application development life cycle.
  • Process Improvement - Review and validate existing processes.
  • End User Training - Review and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions.
  • Documentation - Complete documentation/flow charting of system builds and maintain team's existing documentation. Demonstrates the ability to extract and document customer/business requirements and needs for use by the enterprise architecture and engineering teams (network, system, and software), under the guidance of senior team members.
  • Project Management - Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly.
  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Self-Development - Responsible for continuous self-study, training's, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
  • System Integration - Responsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans.
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.

 

  • Data Confidentiality/Security - Maintain confidentiality of sensitive information at all times.
  • Application Upgrades and Implementations - Responsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans.
  • Data Quality - Maintain data quality at all times.
  • Report Writing/Analysis - Ability to write, analyze and make basic modifications to reports under the direction of more senior team members.
  • Second and Third Level Support (Including Maintenance Activities)Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.
  • Vendor Relationships - Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary.
  • SDLC (System Development Life Cycle)Have a fundamental knowledge of the system/application development life cycle.
  • Process Improvement - Review and validate existing processes.
  • End User Training - Review and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions.
  • Documentation - Complete documentation/flow charting of system builds and maintain team's existing documentation. Demonstrates the ability to extract and document customer/business requirements and needs for use by the enterprise architecture and engineering teams (network, system, and software), under the guidance of senior team members.
  • Project Management - Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly.
  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Self-Development - Responsible for continuous self-study, training's, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
  • System Integration - Responsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans.
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.

 

Qualifications

  • Familiarity with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to meet expectations.
  • Ability to work independently and in a team based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

Preferred Skills:  

  • Health insurance applications and Claims specific experience
  • MC400 GUI – Jwalk screens experience
  • Underlying table and green screens exposure.  

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct