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   Current UPMC employees must apply in HR Direct

Supervisor, Parking

Description

Purpose:
Supervise the day-to-day shift operations of the hospital's Parking Department. Assess employee performance, conducts performance reviews and maintains payroll records of employees supervised.

Responsibilities:
  • Maintain, track, and prepare employee payroll records.
  • Train cashier staff in the operation of cashier stations, as well as both departmental policies and procedures (validation stamper's/stickers, discounted parking, etc.) and applicable policies and procedures.
  • Other special duties as assigned which include, but are not limited to, snow removal duties, minor equipment repair, and ensuring cleanliness of work areas.
  • Perform periodic audits on all cashiers for possible abuse.
  • Coordinate parking and traffic flow during special conditions (i.e. fires, disasters, etc.).
  • Monitor cashier functions, and balance daily cash collection shift reports.
  • Supervise shift, monitors to ensure expedient delivery of the valet service.
  • Work effectively with other departments to ensure that patients' and visitors' expectations are met. Respond immediately to simple patient complaints; refer others to the parking operations manager.
  • Greet UPMC patients and patrons, ensuring that the valet operation is providing an efficient and high quality delivery of services.
  • Identify problem areas and assist in the formulation and application of corrective measures.
  • Adhere to the philosophy and standards of the department/unit to include conveying respect, courtesy, enthusiasm, professionalism, and a positive attitude in work situations with patients, peers, medical staff, and visitors.
  • Maintain daily departmental audit of parking revenue by accurately inputting data from all garage shift and deposit reports, reconcile these reports at the end of each month within a database, and follow up by reporting all deposit discrepancies to the parking operations manager.
  • Valet park customers' vehicles as necessary.
  • Assess parking demands and adapt the valet service to meet peak demand periods with a minimum of disruption to patient activities.
  • Prepare daily and monthly reports of operations.
  • Conduct performance evaluations for those staff under direct supervision.
  • Communicate effectively with a variety of audiences to accurately relay pertinent information.
  • Complete decentralized payroll as needed for all parking staff using the Kronos payroll system.
  • Assist in modifying employee behavior through progressive disciplinary action, up to and including employee instruction and verbal warnings.

Qualifications

  • B.A. year college degree or equivalent experience, or two (2) years of professional experience in a service-oriented industry are necessary. 
  • Background should include two (2) years of management/supervisory experience, preferably in a high volume customer service- oriented operation or related area. 
  • Adequate computer skills, which includes familiarity with spreadsheets.

Licensure, Certifications, and Clearances:
  • Driver's License
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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