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Surgery Scheduler

  • Job ID: 41051971
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 64550 POP25 HVI Cath Lab
  • Location: 200 Lothrop St, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $15.97 to $25.15 / hour

Description

University of Pittsburgh Physicians is seeking a full-time Surgery Scheduler to support the UPMC Heart and Vascular Institute (HVI) Catheterization Lab - Structural Heart Program at UPMC Presbyterian!

The Surgery Scheduler will coordinate and schedule patients for in-patient and outpatient surgical procedures, as well as assist the surgeon and the administrator in promoting, developing, and monitoring all aspects of operations.

This position will serve as a coordinator of the Structural Heart Program. Duties will include, but are not limited to, intake of new referrals, working with the clinical staff, scheduling testing and visits, managing patient follow-up activities, obtaining authorizations for procedures, and serving as the first line of contact for the Program.

The ideal candidate for this position will have exceptional interpersonal skills, as this position consists of direct patient interaction, as well as administrative duties. Previous scheduling experience, a working knowledge of EPIC, and proficient Excel skills are preferred. The Surgery Scheduler will be trained on the Structural Heart Program's specialized procedures, patient information and education, and so on. 


Responsibilities:
  • Work directly with department to troubleshoot procedural and operations issues.
  • Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
  • Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
  • Coordinate cases and communicate with hospital personnel to obtain approval for hospital admissions.
  • Discuss and coordinate financial arrangements prior to surgery, including the collection of pre-payments.
  • Ensure that informed consents are signed.
  • Provide patients with pre- and postoperative instruction according to service specific guidelines.
  • Coordinate patient education seminars and schedule physicians accordingly.
  • Collect data for research study.
  • Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.
  • Ensure all billing and insurance information is current and accurate.
  • Complete special projects as assigned.
  • Act as liaison between patient and referring physicians.
  • Obtain pre-certification and/or referral prior to the date of the procedure.
  • Coordinate and track internal and external marketing efforts.
  • Attend and schedule department meetings.
  • Answer and respond to all incoming telephone inquiries regarding surgery, and provide educational material, both verbally and through printed materials.

Qualifications

  • High School diploma or equivalent required. 
  • Completion of a Medical Assisting program OR 2-4 years experience in a medical field. 
  • Proficiency in medical terminology preferred. 
  • General knowledge of computer software and practice management databases is essential. 
  • Knowledge of the Epic practice management programs preferred.  
  • Strong organization, time management, and interpersonal skills.  
  • Tact and diplomacy are necessary in dealing with physicians, patients and their families, and other employees.  
  • Ability to deal compassionately and professionally with patients is essential. 
  • Work independently and possess sound decision-making skills. 
  • Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers' compensation carriers, regarding scheduling and approval of surgical procedures. 
  • Ability to prioritize work demands. 
  • Ability to consistently maintain confidentiality with regards to all job assignments and related information.
  • Access to medications is limited to the distribution of the medication to the nurse.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct