Job Description

Job Title: Internal Communications Specialist I
Job ID: 27577084
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Corporate Communications
Department: Internal Communications
Location: 600 Grant St, Pittsburgh PA 15219


Under the general direction of the director and manager, this position handles various projects to provide communications to internal audiences in support of UPMC's mission.

• Demonstrate service-oriented behavior in interactions with clients and co-workers.
• Serve as liaison to internal clients or colleagues for nonclinical programs.
• Handle multiple tasks simultaneously and prioritize projects appropriately.
• Continuously refine and maintain the processes used by the department and external vendors, as necessary.
• Manage communications projects of varying levels of complexity and sophistication as assigned. Complete projects on strategy, on time, and within budget, as applicable.
• Adhere to all department processes as established for editing content, submitting to publications, supporting intranet governance, and other processes as outlined by department leadership.
• Manage web projects of varying levels of complexity and sophistication, collaborating with departmental communications managers, clients across UPMC, and technical teams.
• Ability to keep the user experience top of mind while completing projects.
• Ability to learn different technologies quickly and use that knowledge to propose content solutions.
• Identify and recommend website improvements.
• Ensure that content and design is understandable, accessible, and consistent with UPMC brand standards.
• Contribute to intranet content operations including information onboarding, regular improvements, and auditing while ensuring usability, accuracy, accessibility, and discoverability
• Quickly attend to user requests and inquiries through clear and concise verbal and written communications, serving as an information help desk; triage inquiries to other UPMC departments and escalate as necessary


• Bachelor's degree in English, journalism, communications, health sciences, or a related field.
• At least one year experience in a communications position or related field or completion of UPMC Summer Associate program.
• Must have excellent communication, multitasking, organizational, research/interviewing, writing, grammar, and interpersonal skills.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $19.17 to $31.85 / hour

Union Position: No

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