Job Description

Job Title: Internal Communications Specialist I
Job ID: 27577084
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: Corporate Communications
Department: Internal Communications
Location: 600 Grant St, Pittsburgh PA 15219

Description

Purpose:
Under the general direction of the director and manager, this position handles various projects to provide communications to internal audiences in support of UPMC's mission.

Responsibilities:
• Demonstrate service-oriented behavior in interactions with clients and co-workers.
• Serve as liaison to internal clients or colleagues for nonclinical programs.
• Handle multiple tasks simultaneously and prioritize projects appropriately.
• Continuously refine and maintain the processes used by the department and external vendors, as necessary.
• Manage communications projects of varying levels of complexity and sophistication as assigned. Complete projects on strategy, on time, and within budget, as applicable.
• Adhere to all department processes as established for editing content, submitting to publications, supporting intranet governance, and other processes as outlined by department leadership.
• Manage web projects of varying levels of complexity and sophistication, collaborating with departmental communications managers, clients across UPMC, and technical teams.
• Ability to keep the user experience top of mind while completing projects.
• Ability to learn different technologies quickly and use that knowledge to propose content solutions.
• Identify and recommend website improvements.
• Ensure that content and design is understandable, accessible, and consistent with UPMC brand standards.
• Contribute to intranet content operations including information onboarding, regular improvements, and auditing while ensuring usability, accuracy, accessibility, and discoverability
• Quickly attend to user requests and inquiries through clear and concise verbal and written communications, serving as an information help desk; triage inquiries to other UPMC departments and escalate as necessary

Qualifications

• Bachelor's degree in English, journalism, communications, health sciences, or a related field.
• At least one year experience in a communications position or related field or completion of UPMC Summer Associate program.
• Must have excellent communication, multitasking, organizational, research/interviewing, writing, grammar, and interpersonal skills.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $19.17 to $31.85 / hour

Union Position: No

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