Description

Purpose:
Under the general direction of the director and manager, this position handles various projects to provide communications to internal audiences in support of UPMC's mission.

Responsibilities:
• Demonstrate service-oriented behavior in interactions with clients and co-workers.
• Serve as liaison to internal clients or colleagues for nonclinical programs.
• Handle multiple tasks simultaneously and prioritize projects appropriately.
• Continuously refine and maintain the processes used by the department and external vendors, as necessary.
• Manage communications projects of varying levels of complexity and sophistication as assigned. Complete projects on strategy, on time, and within budget, as applicable.
• Adhere to all department processes as established for editing content, submitting to publications, supporting intranet governance, and other processes as outlined by department leadership.
• Manage web projects of varying levels of complexity and sophistication, collaborating with departmental communications managers, clients across UPMC, and technical teams.
• Ability to keep the user experience top of mind while completing projects.
• Ability to learn different technologies quickly and use that knowledge to propose content solutions.
• Identify and recommend website improvements.
• Ensure that content and design is understandable, accessible, and consistent with UPMC brand standards.
• Contribute to intranet content operations including information onboarding, regular improvements, and auditing while ensuring usability, accuracy, accessibility, and discoverability
• Quickly attend to user requests and inquiries through clear and concise verbal and written communications, serving as an information help desk; triage inquiries to other UPMC departments and escalate as necessary

Qualifications

• Bachelor's degree in English, journalism, communications, health sciences, or a related field.
• At least one year experience in a communications position or related field or completion of UPMC Summer Associate program.
• Must have excellent communication, multitasking, organizational, research/interviewing, writing, grammar, and interpersonal skills.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.