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   Current UPMC employees must apply in HR Direct

Crisis Clinician II (Walk In)


The Crisis Clinician II is responsible for assisting in the consumer service and clinical services. Primary responsibility is responding to crisis situations from community professionals and persons within Allegheny county. This includes, but is not limited to, answering questions, obtaining clinical information and scheduling outpatient evaluations, and documentation of all duties previously mentioned.


  • Support consumer and negotiates appropriate referral services.
  • Utilize specific techniques of motivational interviewing.
  • Provide crisis services in a community and/or office setting.
  • Work efficiently and independently in crisis setting.
  • Manage crisis situations effectively using positive approaches.
  • Complete consumer/family crisis assessments (face to face and telephone).
  • Responsible for insuring quality services by tracking follow-up sessions.
  • Participate in orientation for new crisis clinicians.
  • Provide follow-up services to consumers by phone and/or mobile visits.
  • Provide insight & knowledge of insurance programs, processes and able to obtain authorizations as needed.
  • Serve as lead clinician and is responsible for overseeing daily team functions.
  • Assist consumer in developing a crisis plan.
  • Perform in accordance with system-wide competencies/behaviors.
  • Participate in interdisciplinary activities such as staff meetings.
  • Meet standards for documentation and completes all required paperwork.
  • Provide supportive counseling to consumers to promote stability.



  • Master's degree in Psychology, Counseling or Social Work with three (3)years of clinical experience. OR
  • Bachelor's degree in Psychology, Counseling or Social Work with five (5)years of clinical experience with three (3) years of crisis experience will be considered. 
  • Licensure in social work or professional counseling is preferred.
  • Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.





  • Work history that includes phone triage, as well as an in depth knowledge and proven skill at doing psychiatric assessments.
  • Experience in mental health crisis intervention, case management, or in home therapy preferred.
  • Excellent, recovery-oriented interpersonal relations.
  • Ability to work shifts, weekends, holidays, and to assume on call responsibilities.
  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.

Licensure, Certifications, and Clearances:

  • Cardiopulmonary Resuscitation (CPR) 
  • Comprehensive Crisis Management (CCMC) 
  • Act 31 Child Abuse Reporting 
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance 
  • OAPSA 

UPMC is an Equal Opportunity Employer/Disability/Veteran


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   Current UPMC employees must apply in HR Direct

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