Description

Purpose:
The mission of Home Nursing Agency is dedication to the highest quality of customer service delivered with a sense of warmth, kindness and individual pride.

Responsibilities:

• Responsible for maintaining schedule/calendar of patient visits to ensure all patients are scheduled as necessary Monitor float log and assure all patients are scheduled
• Monitor float log and assure all patients are scheduled
• Maintain Therapy Referral Log and compare with Episode Discipline Referral to ensure timeliness of service provision
• Coordinate scheduling process utilizing Intake Log for new referrals to ensure all patients appear on the schedule
• Inform clinical supervisor, as necessary, when staff availability is limited.
• Maintain and protect customer and Agency confidentiality
• Educate and require adherence to performance improvement processes and initiatives
• Maintain personal productivity by demonstrating satisfactory attendance and punctuality
• Demonstrate support of the Agency's Mission, Principles, and Values, Ethics, & Standards of Behavior
• Expand knowledge and expertise through educational resources and literature review
• Responsible for scheduling new referrals for patient assessments/evaluations under the direction of the clinical supervisor. 
• Confirm physician orders exist for therapy evaluations
• Schedule clinician block time, as directed by supervisor, for meetings and/or scheduled education to ensure schedule accuracy 
• Assure correct service type is scheduled for visits
• Ensure all designations are assigned to the appropriate clinician (primary, secondary, case manager)
• Report all variances to supervisor and follow up as directed
• Represent and participate in Agency professional and community activities as requested
• Model and mentor effective leadership and management
• Ensure clinicians and/or aides are aware of schedule for the following day including changes (additions or deletions), new referrals/assignments and specific notations unique to the patient
• Follow end-of-day processes for communication with staff. Notify supervisor of any variance in communication expectations.
• Promote personal and co-worker safety during work duties

Qualifications

• Education: Post High school education required. Associate degree or LPN preferred. In lieu of educational requirements, will consider 3 years of scheduling experience.
• Experience: Minimum two years related healthcare experience
• Computerization Skills: Proven competency in EXCEL, Microsoft Office. 
• Demonstrated ability to perform computer skills in specialized computer application(s) as needed.

Licensure, Certifications, and Clearances:
Certification/Licensure: State licensing, as applicable, if an LPN

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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