Job Description

Job Title: Location Supervisor - MedCall
Job ID: 52607773
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Univ. of Pgh Physicians
Department: 64022 POP00 OPR Administrative
Location: 3600 Forbes Ave, Pittsburgh PA 15213


University of Pittsburgh Physicians is seeking a full-time Location Supervisor to support UPMC MedCall at Forbes Tower in Oakland!


UPMC MedCall serves as UPMC’s advanced physician resource for all aspects of patient transfers, referrals (urgent and non-urgent), physician consultations, and patient follow-ups. This department serves as the primary contact for referring physicians who are requesting the services of UPMC for continued patient care.


This office is a 24-hour operation, with rotating shifts, weekends, and holidays. The preferred hours and shifts for the Location Supervisor are two 12-hour shifts on Saturdays and Sundays, and two 8-hour shifts (10 a.m. to 6 p.m.) that would fall between Monday and Friday. These shifts/hours are subject to change based on department needs, and can be further discussed during the interview process! Flexibility in schedule is strongly preferred for this role.


The Location Supervisor will manage the coordination and supervision of the scheduling, registration, patient transfer, referral, and communication activities within the MedCall Department. This role directs interaction with physicians and medical professionals, personnel from other practice plans and hospitals, and staff supporting the referral and inpatient transfer functions.


Additional duties include, but are not limited to, employee engagement and relation activities, overseeing staff schedules to secure 24/7 coverage, managing escalation and prioritization strategies, and jumping into any necessary role to support the department with direct patient care initiatives (including Patient Transfer Center Coordinator duties).


The ideal candidate for this position will have previous supervisory/leadership experience, as well as a knowledge of medical terminology and exceptional customer service skills. The ability to effectively prioritize is vital to this role, as is the ability to multitask and jump into any required task. Efficient computer, typing, and phone communication skills are also strongly preferred, while a working knowledge of EPIC and/or Medipac is a plus. 


  • Monitor and adhere to data quality standards of information obtained and entered into the system for claims processing.
  • Interact with the management from non-UPP organizations regarding the performance of non-CBO staff.
  • Establish performance measurements for all processes.
  • Function as a liaison between the practice plan and the CBO.
  • Assist management in the development and guidance to staff in their daily activities.
  • Review workflow to maximize automated systems.
  • Assist Information Services in the development and implementation of computer enhancements.
  • Ensure balancing, reconciliation, and preparation of daily, weekly, and monthly cash and revenue reports.
  • Investigate and resolve all issues presented by staff.
  • Perform random audits of staff work to monitor performance and quality. 
  • Provide timely performance evaluations for staff.
  • Engage in open communication with CBO Education and Training personnel regarding information system, third party payer, and regulatory updates and/or enhancements, and participate in the training of staff.
  • Ensure appropriate preparation and recording of bank deposits for the lock box.
  • Monitor point of service cash collections.


  • Bachelor's Degree in Business, Healthcare Administration, Finance, or related field AND one year of healthcare billing, registration, or patient business services
  • OR High School Diploma or equivalent AND four years of healthcare billing, registration, or patient business services.
  • Supervisory experience preferred. 
  • Knowledgeable of ICD-9-CM and CPT-4/HCPCS coding, medical terminology, third party payer billing requirements, reimbursement practices, and OIG regulations. 
  • Strong interpersonal and communication skills, and ability to effectively problem solve and make independent decisions.
  • Prior work experience on personal computers and various office equipment.
  • Exceptional multitasking and prioritizing skills highly preferred.
  • Experience with employee relations and/or staff scheduling preferred.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $23.75 to $41.09 / hour

    Union Position: No

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