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Food Service Liaison - UPMC Hanover

  • Job ID: 623651437
  • Status: Part-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Variable
  • Facility: UPMC Pinnacle Hanover
  • Department: Food Services
  • Location: 300 Highland Avenue, Hanover PA 17331
  • Union Position: No
  • Salary Range: $13.10 to $19.90 / hour

Description

UPMC Hanover is looking to hire a part time Food Service Liaison. This candidate would work 30 hours per week with variable shifts between 6 a.m. and 7:30 p.m with a rotating weekend schedule. 

Purpose:

The Food Service Liaison is responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities:
  • Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
  • Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
  • Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
  • Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
  • Prepares tray tickets for food assembly according to workflow procedures in the operation.
  • Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
  • Maintains record-keeping and prepares reports as assigned.

Qualifications

  • High School Diploma/GED OR one year previous job experience required in lieu of High School Diploma/GED

Licensure, Certifications, and Clearances:
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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