Job Description

Job Title: Experience Designer I
Job ID: 652677600
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: Magee-Womens Hospital of UPMC
Department: The Innovation Center
Location: 6425 Penn Avenue, Pittsburgh PA 15206

Description

Are you passionate about healthcare and innovation? Do you thrive working on diverse projects with various stakeholders as well as independently as a self-starter? Are you a strong communicator and appreciate attention to detail?

 

The UPMC Innovation Center (IC) is seeking a full-time Experience Designer I. The IC is a collaborative resource that provides approaches and tools to enhance experiences and outcomes. The IC office is located in Bakery Square, is a business unit of UPMC Magee-Womens Hospital, and serves as a system resource. Sharing a Medical Director, the IC closely partners with the Bone and Joint Center (BJC) of UPMC Magee-Womens Hospital.


The Experience Designer is responsible for the creating the concept and prototype ideas in a highly collaborative environment where you will need to balance client goals with the behaviors and needs of the user to create world-class digital solutions that achieve the objects of Consumer Innovation. The Experience Designer will solve large and complex problems while delivering high quality solutions for clients.

Responsibilities:

  • Process management and lifecycle ability to prioritize amid demands and time constraints while meeting deadlines and schedules as required to develop and bring products into marketplace. Proven track record of taking high-profile projects from concept to completion, aligning stakeholders, clients and contributors
  • Design and creatively demonstrate a body of work that showcases concepts, prototypes, and final deliverables informed by user insights. Exhibit exceptional understanding of human-centered design best practices, standards, and user interface design. Design and facilitate workshops and other activities to identify business goals, establish priorities, align needs, generate ideas, present findings, etc.
  • Facilitation and communication ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome. Ability to communicate complex ideas in an easy to digest format utilizing a variety of media and effective storytelling. Effectively communicate research findings and present design recommendations by demonstrating superior oral and visual communication abilities. Collaborate and communicate effectively with other designers and business and technology stakeholders on multiple projects.
  • Identify opportunities for design innovation in healthcare through rich ethnographic, analogous, and design-led research practice.
  • Research and analytics demonstrate a strong design-led and human-centered approach to research. Proficient in the creation and synthesis of several of the following: surveys, interviews, participation activities, analytics reporting, digital user testing, etc. Create service solutions that positively impact the health care and health insurance experiences. Create tools informed by research, such as personas, journey maps, service blueprints, importance/difficulty matrix, etc, to inform the overall design process. Evaluate existing consumer products and experiences for actionable critique and improvements
  • Providing site concepts that take into account both client and user needs

Qualifications

  • Bachelor's degree in design, UX, product development, communication, anthropology, psychology or related discipline from an accredited college or university (or comparable degree and/or experience.)
  • Experience in a consumer product design, service design, product development or related role (required).
  • Related educational experience including internship/externship will be considered.
  • Experience conducting qualitative and quantitative research through methods such as interviewing, observation, surveys, participation activities, and document and literature reviews.
  • Experience working across the entire design process from user research, insights, ideation, prototyping & iteration, detailed design and bridging to implementation.
  • Experience with digital product development experience with proven ability to translate business and user problems into solid solutions (preferred).
  • Experience in the following with depth of expertise in at least one of them: Information Architecture, User Research, Usability Testing, Interaction Design, Content Strategy, Human Factors, Visual and Information Design, Ethnographic ResearchWorking knowledge of design tools including but not limited to Photoshop, InDesign, Illustrator, Axure, UserTesting.com, Optimal Workshop, or equivalent software


Licensure, Certifications, and Clearances:

  • Act 34


UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities.

 

Salary Range: $23.75 to $41.09 / hour

Union Position: No

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