Job Description

Job Title: Billing Secretary
Job ID: 695062641
Status: Full-Time
Regular/Temporary: Regular
Hours: 8:00 AM - 4:30 PM, Mon-Fri
Shift: Day Job
Facility: Pinnacle Health AllBetterCare
Department: Carlisle
Location: 1175 Walnut Bottom Road, Carlisle PA 17015


Our team is growing and we have a variety of opportunities available for Billing Secretary. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!

  • Interacts with staff at facility where treatment was provided to ensure accurate and timely submission of therapy records and charge information. This may involve traveling to that facility when deemed necessary to provide coverage.
  • Schedules patient appointments as delegated by the respective supervisor. Assists patients by greeting and directing them to clinical area as required by the needs of the facility in a friendly and timely manner. This includes insuring proper sign in for patients, processing patient information, escorting patients from waiting room to treatment area, and informing therapists that patient is present and ready for treatment.
  • Types office correspondence including but not limited to evaluations, progress notes, discharge summaries, letters, memoranda and reports as requested by the respective supervisor. Assists with the data collection process and/or prepares statistical reports and forwards to appropriate personnel in a timely manner. May serve as timekeeper or assists with collecting/coordinating payroll.
  • Compiles charts for new patients including all necessary forms as required by therapist and for billing. Maintains medical records according to department procedures including checking that all notes are completed and signed prior to copying and filing. Copies charts and material as requested for chart auditing, attorneys, insurance companies and management functions of the organization and invoices attorneys for records.
  • Maintains office order including but not limited to keeping an inventory of office supplies, preparing purchase requisitions for office supplies and special medical supply requisitions as needed, distribution of mail and correspondence to appropriate individuals, photo-copying, and the maintenance of office bulletin boards and equipment.
  • Understands and implements insurance requirements as required by each insurance company. Performs billing functions, including, but not limited to, patient registration, insurance verification, authorization for treatment, entering charges, receiving and posting payments, issuing bills for collection, etc., in a timely manner as per CRS billing procedures/guidelines.
  • Answers and routes incoming telephone calls. Takes and relays accurate messages for intended party by noting complete information including name of caller, affiliation, date and time of call, and call back number. Refers message and/or returns telephone calls to clients to cancel, confirm, or change appointments.
  • Identifies accounts that are in need of formal collections. Provides follow-up on account balances including contacting patients, insurance companies, etc. regarding billing of claims. Provides necessary documentation to insurance companies as requested. Fields and addresses patient inquiries regarding billing discrepancies, including communication with the BC supervisors and billing managers, insurance companies, accounts receivable, and other CRS team members as appropriate to bring to resolution.
  • Attends department meetings and records, types, and distributes the minutes of those meetings. Assists in the organization of department in-services, obtaining audiovisual equipment, preparing handouts and typing schedules. Maintains records of departmental involvement in administrative and educational activities.
  • Deposits payments at bank in a secure and timely manner as needed.
  • Achieves and maintains a level of productivity which meets or exceeds the standards established for the facility by the organization.


  • EDUCATIONAL/KNOWLEDGE REQUIREMENTS: High school diploma or equivalent required. 
  • Prefer Associates Degree in Business/Healthcare or 2 years experience as a secretary.
  • Knowledge of medical terminology preferred.
  • Must possess good working knowledge of grammar and general office procedures.
  • Must possess a good working knowledge of word processing and spreadsheet software including Word and Excel.
  • The ability to use office machines (fax, copier, mail, etc.) preferred.Must complete CRS Orientation, Facility-specific Orientation, and Department Specific Orientation(s) where appropriate.
  • Must possess the ability to provide customer services of the quality expected of CRS employees.
  • Must complete all mandatory competencies for system, CRS business unit and/or facility.
  • Must possess the ability to type 40 words per minute.
  • Must be organized and possess good time management skills.
  • Must be able to prioritize a heavy workload.
  • Must possess effective written and verbal communication skills.
  • Must have strong interpersonal skills including the ability to interact with all personalities.
  • Ability to respond appropriately to telephone inquiries.
  • Incumbent must be courteous and demonstrate appropriate behavior towards patients, staff, peers and other allied health professionals.

Licensure, Certifications, and Clearances:
  • Act 33
  • Act 34
  • Act 73 FBI Clearance

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $13.97 to $22.37 / hour

    Union Position: No

    Apply Current Employee?


    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


    Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

    Learn more about working here and check out our policies and recent updates.

    UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019

    UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

    Talent Network