Job Description

Job Title: Project Manager
Job ID: 477338030
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Health Plan
Department: Quality Improvement
Location: 600 Grant St, Pittsburgh PA 15219

Description

UPMC Health Plan has an exciting opportunity for a Project Manager in its Quality Improvement department, located in downtown Pittsburgh at the U.S. Steel Tower.


The Project Manager provides internal direction, leadership, and accountability for project management efforts among operations as well as across the system. They will also facilitate the CAHPS Member Experience Survey process, including vendor relations, management of the survey facilitation process, qualitative and quantitative analysis and management of the member experience work group.  Other job duties will include defining project objectives and measures to be tracked by the responsible business owners, and developing and maintaining detailed project plans.

Responsibilities:

  • Manage vendor relations, as applicable.
  • Conduct qualitative and quantitative analysis.
  • Identify trends and process improvement opportunities across departments within operations.
  • Perform cost/benefit analysis.
  • Develop and implement key metrics to measure and report on progress of initiatives.
  • Work with other managers to achieve efficiencies across integration of projects.
  • Develop and maintain detailed project plans, this includes utilizing standard project documentation and methodology and project tracking and reporting procedures.
  • Develop cross-functional, change management and implementation strategies; ensure that all of the participating parties have committed to effective implementation of the processes and procedures.
  • Assist team members in resolving project problems, escalates issues when necessary, and facilities decision-making.
  • Assure quality of information through business case and application level testing; validate test results to initial business needs.
  • Provide concise and timely status reporting as required.
  • Monitor operating performance against regional and national benchmarks.
  • Assist with achieving Operations division strategic goals as well as system strategic goals.

Qualifications

  • Bachelor's degree in business, mathematics, statistics, health care, management, or related business field required.
  • Minimum of four years of related work experience.Master's degree preferred (Four+ years' experience will be considered).
  • Experience in health care insurance or health care industry preferred.
  • Excellent computer skills required, including Access, Excel, Microsoft Project, and other pertinent computer software packages.
  • Strong management, problem solving, organizational, and communication skills (oral and written) are required.
  • Excellent Project Management skills along with effective planning and organizational skills.
  • Ability to perform planning for large initiatives/projects, managing all tasks required to providing services to meet client and business needs within budget and targeted deadlines.

    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $32.46 to $55.43 / hour

Union Position: No

Apply Current Employee?

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At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

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