Job Description

Job Title: Volunteer Coordinator
Job ID: 658100534
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC St. Margaret
Department: Volunteer Services
Location: 815 Freeport Road, Pittsburgh PA 15215


UPMC St. Margaret's is currently hiring a Volunteer Coordinator.  This individual will manage the day to day operations of the department to meet the changing needs of the hospital and volunteers.

This is a full-time position.

Up for the challenge?  Apply today!


  • Oversee the planning and implementation of the teen volunteer program.
  • Maintain efficient coverage of the Volunteer Department ensuring that phones are answered and visitors are greeted by a person who can assist them and/or take a message.
  • Assist management in serving as a liaison to departments in the hospital to establish and maintain harmony between volunteers and staff.
  • Arrange orientation and training of new volunteers.
  • Manage the evaluation of volunteer performance on an annual basis.
  • Manage the volunteer intake process by screening and interviewing potential volunteers.
  • Ensure that new volunteers demonstrate the competencies needed for their assignments.
  • Assist management in developing and administering recruitment and retention programs.
  • Assist management in developing and keeping current volunteer brochures, recruitment information, handbooks, applications, forms and assignment guides.
  • Assign candidates to the most appropriate and suitable position based on background, skills, interests, personal preferences, availability, etc.
  • Maintain accurate and timely volunteer records and ensures all volunteer records are confidential. Perform administrative tasks as necessary, including monthly reports and volunteer newsletter.
  • Pursue a program of professional development and adheres to professional standards.
  • Counsel volunteers to improve performance and satisfaction and reassigns or terminates volunteers as needed after consulting with management.
  • Remain abreast of current trends which will benefit the volunteer program.
  • Assist management in planning and implementing recognition programs and procedures to honor and motivate volunteers.
  • Serve as an advocate for volunteers by monitoring their experience through daily interaction. Intervene proactively to ensure a positive volunteer experience.
  • Respond to patient and departmental requests for temporary and ongoing volunteer help within established time frame. Redirect requests if unable to fill them.
  • Assist management in establishing policies and procedures, new program development and in-service training. Evaluate their effectiveness on an ongoing basis.
  • Arrange supervision of volunteers and notifies the department concerning new volunteer's start date.
  • Assist management in planning and carrying out objectives, scope and programs consistent with the mission and needs of the UPMC Health System.
  • Maintain up-to-date volunteer schedules. Notify departments of volunteer's absences and arrange for substitutes if necessary and possible.


  • B.A. degree in human services, personnel or business management, communications or health related field required.
  • One-two years of experience in volunteer management or an equivalent combination of education and experience required.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $18.03 to $28.90 / hour

Union Position: No

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