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Job Description

Job Title: Patient Access Rep
Job ID: 39176275
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Altoona Reg Health Srvcs
Department: Altoona ENT
Location: 800 S. Logan Blvd., Hollidaysburg PA 16648


UPMC Altoona Regional Health Services  has an exciting opportunity for a Patient Access Rep position in the Altoona Ear, Nose and Throat department.  This will be a full time position working Monday, Tuesday, Thursday and Friday 8:00am to 4:30pm at South Logan BLVD, Hollidaysburg, PA 16648 and Wednesday 8:00am to 4:30pm at 202 Memorial Drive, Suite 1, Everette, PA 15537. Additional travel may be required.


The Patient Access Rep greets and registers incoming patients, checks patients out and schedules future appointments to insure efficient patient flow by performing the following duties.


This is a very busy ENT practice with two physicians and two physician assistants with offices located in Bedford, Blair and Huntingdon Counties.  Medical Secretary degree preferred with experience working in a physicians office. 


  • Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
  • Work on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.
  • Carries out alternative workflows during system(s) downtime.
  • Follow all workflows related to your department.
  • Work Charge work queues. Collect copays. 
  • Enter all payments into UPAY and print receipts for all monies collected. Balance following policy at end of each day.
  • Check for any special type appointment and obtain any eligibility requirements needed.
  • Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on paperwork.
  • Communicate effectively with patient to understand their AVS.
  • Answers telephones, directs and handle calls as needed.
  • Work with patients on utilization of Welcome Kiosks.
  • Work Encounters without Charges report.
  • Assists patients with questions about insurance and UPMC/BMA policies.
  • Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks. 
  • Reports malfunctioning equipment by ticket submission.
  • Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools or staff messages.



  • High School Degree or equivalent is required. 
  • Graduate of an accredited Medical Secretarial School preferred. 
  • Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred.
  • Basic Computer Knowledge and experience.
  • Medical Terminology.
  • Ability to add, subtract, multiply and divide.
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
  • Must have the ability to effectively communicate information to patients and physicians in one-on-one situations.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $13.38 to $20.37 / hour

Union Position: No

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