At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Job Description

Job Title: Social Services Coordinator (York/Lancaster Region)
Job ID: 710136361
Status: Full-Time
Regular/Temporary: Regular
Hours: 8 a.m. to 4:30 p.m. 
Shift: Day Job
Facility: UPMC Pinnacle Hospitals
Department: Social Work
Location: 111 South Front Street, Harrisburg PA 17105

Description

Purpose:
To coordinate appropriate support services and resources throughout UPMC Pinnacle to provide effective quality care considering age specific needs and achieve optimal satisfaction, clinical and financial outcomes along the defined continuum of care.  Supports the needs of the patients in the outpatient practices in the York and Lancaster regions.  

Responsibilities:
  • Works with the RN Care Manager to coordinate appropriate services and resources.
  • Possesses the ability to obtain and interpret information considering age specific needs.
  • Screens all patients to identify patients with physical, psychological and social needs. Ensures coordination, referral, documentation and follow up contact (as needed) of the discharge plan and communicates to the patient, family and multidisciplinary treatment team regarding the next step in the continuum of care.
  • Evaluates trends in patient/physician/staff satisfaction, makes appropriate recommendations.
  • Provides patient counseling, trauma case evaluation, screening for abuse and crisis intervention as appropriate, including facilitation and coordination of patient/family conferences when needed.
  • Demonstrates commitment to Service Excellence by understanding the needs of patients, their families, physicians and co-workers and doing what is required the first time, every time by being responsible, sensitive, accurate, timely, coordinated and thorough.
  • Maintains awareness of regulatory standards, available community resources and high level of knowledge of professional practice issues.
  • Conducts focused assessment of the behavioral health population. Coordinates appropriate referrals and facilitates safe transition to designated psychiatric settings.
  • Identifies, provides and / or refers patients who need financial counseling and provides assistance as appropriate.

Qualifications

  • A Bachelor's degree in social work, psychology, sociology, or other field related to social work is required.
  • Three years current experience in the acute care setting preferred. 
  • Current demonstrated competence in appropriate/relevant clinical areas. 
  • Further, demonstrated competence in, but not limited to, the following skills: communications, coordination, problem solving/critical thinking, hospitality/public relations, team facilitation/collaboration, conflict resolution, flexibility, creativity, persistency and tenacity. This position typically reports to Director of Care Management.

Licensure, Certifications, and Clearances:
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $21.26 to $31.88 / hour

    Union Position: No

    Apply Current Employee?

    UPMC VALUES

    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

    QUALITY & SAFETY
    DIGNITY & RESPECT
    CARING & LISTENING
    RESPONSIBILITY & INTEGRITY
    EXCELLENCE & INNOVATION

    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


    WORKING HERE



    Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

    Learn more about working here and check out our policies and recent updates.

    UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2020


    UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

    Share:
    Talent Network