At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

Job Description

Job Title: Billing Supervisor (UPMC Senior Communities)
Job ID: 722302850
Status: Full-Time
Regular/Temporary: Regular
Hours: 730 a.m. to 4 p.m.
Shift: Day Job
Facility: Senior Communities
Department: MGT Overhead SNF
Location: 3600 Forbes Ave, Pittsburgh PA 15213


UPMC is looking for a Billing Supervisor to join our Senior Communities team!


This is a Full Time position working in the Forbes Tower. It is a Monday-Friday job with flexible daylight hours.



  • Ensure all staff members perform in accordance with system-wide competencies behaviors and maintain departmental productivity levels and compliance with quality standards.
  • Compliance - Assist in providing training to staff on compliance related responsibilities and monitor employees' compliance related activities. - Review and update policies and procedures for the prompt and accurate billing and follow-up of accounts. Continuously audit staff performance for quality/compliance.
  • Manage the assigned book of business and ensure that goals are achieved. Plan and organize resources (e.g., people, equipment, and supplies) to meet unit goals.
  • Assist in providing training to staff and identify opportunities to enhance their knowledge. Assist in recruitment of new personnel and evaluate employees under own supervision.
  • Maintain open, ongoing communication with other departments, payers, vendors, etc. to promote a positive customer service environment.
  • Analytical capabilities - Use root-cause analysis of processes resulting in failure to achieve departmental and individual goals. Identify problems, define alternatives, and recommend practical, efficient solutions.
  • Keep abreast of all healthcare changes and third-party payer regulations. Develop and implement controls in assigned functional areas. Develop a consistent process for review of their functional areas and establish aggressive, but realistic, standards and expectations.
  • Provides direction and oversight to the revenue cycle function for UPMC Senior Communities. Includes providing billing/collections support and staff oversight for assigned long-term care facilities and supports the Manager, Patient Accounts in relation to the goals and objectives of the UPMC Senior Communities Finance Department
  • Supervise and direct the daily activities of revenue cycle staff, ensuring all staff members receive adequate training to successfully meet their job expectations and department goals with respect to cash collections
  • Perform billing and collections functions for assigned long-term care facilities, as well as support the Manager, Patient Accounts in the management of the monthly accounts receivable close process
  • Facilitate strong two-way communication between facility-based staff and the corporate Finance Department to promote efficient work flow




BS in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR HS/Equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required

Experience with third-party payer guidelines, billing practices and reimbursement practices are preferred.

Proficient in utilization of Microsoft software products.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran


    Salary Range: $23.75 to $41.09 / hour

    Union Position: No

    Apply Current Employee?


    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


    Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

    Learn more about working here and check out our policies and recent updates.

    UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2020

    UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

    Talent Network