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Job Description

Job Title: Systems Analyst - Senior
Job ID: 710623864
Status: Full-Time
Regular/Temporary: Regular
Hours: 8 a.m. to 5 p.m.
Shift: Day Job
Facility: UPMC Community Provider Svcs
Department: HS - Comm Provider Svc
Location: 2100 Wharton Street, Pittsburgh PA 15203

Description

Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:
• Assist with the design and documentation of system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project based planning documents such as scope documents and client services communication.
• Assure quality of information through business case and application level testing; validate test results to initial business needs.
• Business Requirements and Process Analysis - Identifies and specifies business requirements, resources, and processes for a complex sub-system or major system modification. Uses complex analytical tools and methods to analyze and streamline business processes. Develops detailed selection evaluation criteria based on identified product requirements. Independently develops business requirements for complex tasks. Has expert knowledge of UPMC systems and industry solutions. Coordinates impact to vendor and UPMC workflow for a new product. Coordinates joint application development sessions.
• Design and document system level, IS operations level, and end user level procedures to support business applications.
• Evaluate and document client needs/business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes.
• Highly motivated to apply process improvement (CMMI) to increase product and service quality to achieve business objectives.
• Operations Analysis - Independently evaluates and documents operational performance, diagnoses issues/incidents, completes service requests/problem resolution for complex business systems or processes, including performance of integrated ERP systems or enterprise data structures/warehouse. Research & analyze complex operational business processes. Provide direction to other staff regarding technical solutions to meet business issues, as well as, anticipate impact and propose solutions.
• Project Management - Works with project manager to develop realistic work estimates, financial budgets, and project schedules. Assists and mentors others involved with project planning and execution. Measures progress toward goals and revises work plan accordingly. Reviews project deliverables for accuracy and provides assistance and mentoring to others. Proactively apprises management of issues effecting project status and offer solutions to solve the issues.
• Provide ongoing troubleshooting, support, and maintenance of production applications; including 24/7 on call coverage.
• Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
• Provide support as required by ISD's Disaster Recovery Plan.
• Report Writing - Advanced skills using specialized analysis and reporting tools, such as report writers and query tools (SQL Developer, Power BI, Cognos and Crystal Report Writer, and advanced macros in Excel.
• Systems Analysis - Identifies and specifies technical/functional requirements, resources, and processes for a complex sub-system. or major system modification required to meet user requirements. Develops detailed vendor selection evaluation criteria based on identified product requirements. Full accountability for developing requirements for complex to highly complex processes. Creates prototype designs for complex/ significant-risk projects. Coordinates joint IT/Business Partner application development sessions.
• Systems Integration - Designs large scale, complex specifications and works with multiple users in modifying systems processing, data structures, or designing new systems.
• Work with ISD staff, clients and/or vendor staff to deploy production applications.
• Work with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.
• Work with technical services and the integration team to design, test and deploy appropriate hardware solutions, connectivity requirements and interface solutions.

Qualifications

  • Typically has 5+ years experience with modern technology and application support through education or practical experience. 
  • Highly driven and self-motivated to exceed expectations.
  • Ability to work independently and in a team based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. 
  • This requires 24 hours per day, 7 days per week availability during the stand by period. 
  • The frequency varies based upon the number of colleagues in the rotation.

    Licensure, Certifications, and Clearances:
    Preferred Licensure:ACBT - Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure Library

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $36.86 to $56.18 / hour

    Union Position: No

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