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Job Description

Job Title: Manager, Cultural Competency (Part-Time)
Job ID: 2000018X
Status: Part-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Corporate Human Resources
Department: Center for Inclusion
Location: 600 Grant St, Pittsburgh PA 15219



Responsible for developing and implementing a diversity strategy to facilitate the delivery of culturally competent care across UPMC's hospital system with the purpose of improving health outcomes for diverse populations, decreasing health disparities and reducing cost of care.

• Promotes an environment of cultural competence through identification and implementation of culturally-inclusive practices and innovations in line with diversity and inclusion strategies.
• Creates and implements a comprehensive, outcomes-based Cultural Competency Strategy that is aligned with national/regional priorities/initiatives. The strategy will incorporate data-driven assessments of culturally competent performance and defines a plan for the continual provision, monitoring and improvement of culturally competent performance to impact outcomes for diverse patient populations.
• Build relationships with hospital based clinicians, including nurses and physicians, to partner in the implementation of the Cultural Competency Strategy.
• Monitors and provides technical assistance regarding provider agency cultural competency plans. Monitors the provider network's adherence to standards and requirements regarding provision of interpretation services and proficiency of interpreters.
• Serves as the internal expert on national and regional trends and developments regarding culturally competent services and as a liaison to national councils and advocacy groups.
• Responsible for implementation of population specific activities including cultural treatment teams and other cultural community support system activities. Identify trends in specific populations and recommend interventions. Identifies population health disparities and creates outreach, community activities, and innovative programming to engage in services.
• Assess cultural diversity of the provider network to identify resources and gaps, including needs analysis for non-traditional providers (traditional healers, religious and spiritual resources, natural support systems, etc.) and develops recommendations for credentialing and network development activities. Monitors and evaluates provider practices to assess and improve the cultural competence of delivered services.
• Partners with community, regional and statewide organizations and stakeholders to identify opportunities to collaborate to improve delivery of culturally competent programs and services.
• Attends and participates in hospital-based diversity council meetings.
• Assist in the delivery, evaluation, and improvement of audience-tailored orientation and training programs for staff, subcontractors.
• Manages community outreach budget for Cultural Competency programs.
• Assist in improving the facilitation of care at the local level.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.


  • Bachelor's degree or equivalent experience required.
  • Master's degree preferred.
  • Minimum five years of clinical or related experience working in a health care system.
  • Minimum three years of experience promoting culturally inclusive services. 
  • Proven leadership skills and an ability to work with patients and their families and to work collaboratively with clinical staff specifically demonstrating communication, coordination and organizational skills. 
  • Supervisory experience preferred.
  • Data analysis and assessment; proficient use of Microsoft programs such as Excel, Powerpoint, Word.
  • Bilingual preferred.
  • Ability to work independently, set priorities and meet deadlines.
  • Will need to have your own form of transportation.

    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $31.82 to $54.34 / hour

Union Position: No

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