At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

Job Description

Job Title: Scheduling Coordinator
Job ID: 784139156
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Home Nursing Agency
Department: SCHEDULING
Location: 908 Walnut Street, Roaring Spring PA 16673


The mission of Home Nursing Agency is dedication to the highest quality of customer service delivered with a sense of warmth, kindness and individual pride.

  • Responsible for maintaining schedule/calendar of patient visits to ensure all patients are scheduled as necessary Monitor float log and assure all patients are scheduled
  • Run Episode Discipline Referral and Patient Not Seen report to identify and resolve patients not appearing on clinician schedule
  • Maintain Therapy Referral Log and compare with Episode Discipline Referral to ensure timeliness of service provision
  • Coordinate scheduling process utilizing Intake Log for new referrals to ensure all patients appear on the schedule
  • Inform clinical supervisor, as necessary, when staff availability is limited.
  • Maintain and protect customer and Agency confidentiality
  • Educate and require adherence to performance improvement processes and initiatives
  • Maintain personal productivity by demonstrating satisfactory attendance and punctuality
  • Demonstrate support of the Agency's Mission, Principles, and Values, Ethics, & Standards of Behavior
  • Complete pre-admission telephone calls to all newly-referred patients utilizing appropriate scripting.
  • Identify and communicate anticipated/actual delays in the provision of therapy service to appropriate supervisor, following corresponding procedure. Inform patient and physician office of delay utilizing appropriate scripting, as directed.
  • Expand knowledge and expertise through educational resources and literature review
  • Responsible for scheduling new referrals for patient assessments/evaluations under the direction of the clinical supervisor. Confirm status of any required payer authorization
  • Confirm physician orders exist for therapy evaluations
  • Schedule clinician block time, as directed by supervisor, for meetings and/or scheduled education to ensure schedule accuracy Monitor Assignment Pending QAM to assure patients have the case manager and primary function for each discipline referred
  • Assure correct service type is scheduled for visitsEnsure all designations are assigned to the appropriate clinician (primary, secondary, case manager)
  • Responsible for review and processing of Payroll and Performance Incentive Program Identify and resolve discrepancies
  • Coordinate review with supervisor according to established payroll timeframes
  • Prepare reports as necessary
  • Data enter visits and patient information into computer for patients not in the clinical system.
  • Perform quality assurance activities Run Visits Not Interfacing report daily and follow-up per operational process
  • Run Visits Unverified report daily and follow-up per operational process.Verify existence of encounter signature for all visits and follow up as necessary
  • Report all variances to supervisor and follow up as directed
  • Responsible to identify patients needing 13, 19, 30-day therapy reassessment visits and notify therapists according to established procedure.
  • Represent and participate in Agency professional and community activities as requested
  • Model and mentor effective leadership and management
  • Ensure clinicians and/or aides are aware of schedule for the following day including changes (additions or deletions), new referrals/assignments and specific notations unique to the patient
  • Follow end-of-day processes for communication with staff. Notify supervisor of any variance in communication expectations.
  • Promote personal and co-worker safety during work duties


  • Education: Post High school education required. Associate degree or LPN preferred. In lieu of educational requirements, will consider 3 years of scheduling experience.
  • Experience: Minimum two years related healthcare experience
  • Computerization Skills: Proven competency in EXCEL, Microsoft Office. Demonstrated ability to perform computer skills in specialized computer application(s) as needed.

Licensure, Certifications, and Clearances:
Certification/Licensure: State licensing, as applicable, if an LPN

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $13.50 to $20.57 / hour

    Union Position: No

    Apply Current Employee?


    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


    Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

    Learn more about working here and check out our policies and recent updates.

    UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2020

    UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

    Talent Network