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   Current UPMC employees must apply in HR Direct

Director, Clinical Operational Informatics

  • Job ID: 768118109
  • Status: Full-Time
  • Regular/Temporary: Management
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Pinnacle Hospitals
  • Department: Nursing Admin Harrisburg
  • Location: 111 South Front Street, Harrisburg PA 17105
  • Union Position: No
  • Salary Range: $0 / hour


Oversees the education, planning, development, design, implementation and ongoing evaluation of the Electronic Health Record (EHR) and projects. Ideal candidate would succeed with EPIC experience. Serves as a clinical liaison for all portions of the EHR that impact clinical processes. Has responsibility for multiple hospital sites.

  • Manage complex interactions between applications being implemented and various patient care department processes and workflow.Manage human interactions, politics and organizational issues between multiple departments working on multiple problems simultaneously.Identify management information needs for patient care and facilitate access to the technology and education necessary to meet those needs.Collaborate and communicate with all levels of the organization to facilitate the accomplishment of the corporate UPMC EHR goals while implementing the EHR within the hospital setting.Coordinate and recommend EHR enhancements for all departments within the hospital setting.Serve as a resource and consultant to various clinical disciplines in order to develop a fully integrated, non-redundant EHR.
  • Recognize symptoms of project problems and react quickly to solve themCoordinate the planning, design, development and implementation of the patient care components of the HERCollaborate and communicate with the EHR team, patient care staff and physician leaders to facilitate the successful implementation of the HER.Work closely with the information systems director to identify, select and maintain the electronic equipment needed to utilize the EHR. Oversee the collaboration of various departmental end-users in the design/decision making processes needed to analyze current operation procedures, identify problems and learn specific input and output requirements of data for future electronic needs. Monitor and evaluate end-user needs.Oversee a wide range of activities associated with the implementation and/or upgrades of new electronic systems for all employees. Oversee the coordination and maintenance downtime policy and procedures for planned and unplanned EHR downtime.Oversee the development of training programs to education end-users on new and/or upgraded applications.Oversee the development and communication of EHR policies and procedures to ensure the effectiveness of new systems applications and software changes as related to patient care.
  • Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues.Demonstrates an understanding of cultural differences and holds peers accountable for healthy relationships.Maintains a conscious balance between work and personal life. Models safe work hours, time management and healthy lifestyle.Communicates with peers and management any safety hazards identified in the workplace.
  • Improve and/or support others in improving the safety, health and well-being of patients by providing an EHR that enables clinicians to improve the quality of patient care by increasing the safety of patients.


  • Graduate of an approved school of nursing for registered nurses, BSN required.
  • Master's Degree in Nursing, Management Information Systems/Business Administration or other healthcare related field required. 
  • Requires 5 years relevant experience in nursing, management or clinical information technology experience including 2 years in an academic medical center or large, complex healthcare organization managing cross functional teams, projects, and influencing key leadership stakeholders. 
  • Comprehensive knowledge of healthcare information systems and understanding of clinical applications and related technologies, preferably with the Cerner system or another advanced electronic medical record system is necessary. 
  • Experience with EPIC preferred.
  • Demonstrated experience in nursing informatics. 
  • Demonstrated experience with project management approaches, tools and phases of the project lifecycle. 
  • Exceptional communication skills-both written and verbal. 
  • Able to work effectively at all levels in an organization. 
  • Excellent active listening skills. 
  • Problem solving and root cause identification skills. 
  • Strong analytic and decision making abilities. 
  • Must be a team player and able to work with and through others. 
  • Ability to influence others and move toward a common vision or goal.
  • Experience with large-scale organizational change effort.

Licensure, Certifications, and Clearances:
Current Pennsylvania licensure as a Registered Professional NurseCertification required within 3 years of informatics employment (ANCC Nursing Informatics or CPHIMS

  • Registered Nurse (RN)

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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