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For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Job Description

Job Title: Referral Coordinator
Job ID: 774253040
Status: Full-Time
Regular/Temporary: Regular
Hours: 9:30 AM - 6:00 PM
Shift: Day Job
Facility: Pinnacle Health Medical Services
Department: Central Referral
Location: 3 Walnut Street, Lemoyne PA 17043

Description

Our team is growing and we have a variety of opportunities available for Referral Coordinator. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! 

Responsibilities:
  • Maintain standards of excellence verbally and in written form with customers both internally and externally.
  • Provide support/coverage/job sharing for call off, request off and lunch breaks.
  • Ensure that information provided by callers/referral sources is accurate and complete.
  • Give necessary attention to accuracy and detail.
  • Coordinate referrals for HME/RT for our network and non-network providers.
  • Communicate potential areas of concern to the servicing provider and follow up as necessary.
  • Maintain logs and file documents in accordance with departmental policy.
  • Assist management with special projects in a reasonable and timely manner.
  • Give high priority to patient/customer satisfaction.
  • Utilize appropriate network/staff to assist in obtaining answers that require guidance.
  • Act as an advocate for the patient/customer.
  • Enter data accurately and update the appropriate referral database(s) including documentation of calls, faxes etc.
  • Answer incoming telephone inquiries: based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.
  • Identify issues and concerns that customers may have and assist in resolutions.
  • Maintain open and positive communications with all contacts.
  • Interface with referral source, patient/family and provider to assure timely delivery.
  • Produce administrative reports as required.

Qualifications

  • High School diploma required.Some college preferred. Additional training as a medical secretary, licensed/certified practical nurse, paramedic or emergency medical technician is preferred. 
  • 5 years experience working with the public in a health care setting, with a strong service orientation. 
  • Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs.  
  • Strong interpersonal and communication skills, and computer literacy/data entry skills are required.  
  • High level of independence required in problem solving activities.  
  • Strong organizational skills that will generate efficiency & effectiveness.
  •  Adaptable to change. 
  • Ability to handle multiple tasks in a fast paced environment & function independently and be ability to prioritize actual referrals. 
  • Ability to analyze issues objectively & provide workable solutions & implement those actions.
  • Team player, flexible, and adaptable to change.  
  • Ability to type at least 35 words per minute.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $14.46 to $23.38 / hour

    Union Position: No

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