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Job Description

Job Title: Manager, Information Services Division (Data Warehouse Production Support)
Job ID: 801340550
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Corporate Information Services
Department: HPLAN-Data Services
Location: 600 Grant St, Pittsburgh PA 15219



Our UPMC Health Plan Data Services team is seeking a Manager, ISD to identify and monitor performance of the Insurance Data Warehouse (IDW) and Insurance Data and Analytics Platform (IDAP) related to Data Services operations. This position will also have responsibilities associated with Data Ingestion, Production Support, Data Operations and taking on responsibility of a Data Warehouse Services Team.

The Manager provides leadership to the day to day operation, support, development, installation, and delivery of technology products and services within the department or business unit. The Manager is further responsible for the identification and development of talent and for managing performance to ensure business goals and objectives are met, if not exceeded.

Lastly, this Manager, ISD must have familiarity with leading a Data Warehouse Production Support team. If you are interested in a career with the quickly growing UPMC Data Services team, we invite you to apply today!


  • Manages a single team function of individual contributors.
  • Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.
  • Identify, create and apply process improvement to increase product and service quality to achieve business objectives.
  • Responsible for ensuring that service is provided to the ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Contributes to department's short-term strategy and goals.
  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects within department.
  • Responsible for continuous self-study, training's, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviors.
  • Completes performance evaluations and coaches/mentors staff.
  • Provides input on budget planning. Responsible for managing to budget.



  • Nine years of total related experience, with at least two years' experience in a leadership role OR equivalent combination of education/experience.
  • Strong project management, problem solving, organizational, relationship, communication, and negotiation skills (oral and written) are required.
  • Strong understanding of IT strategy and how it relates to business objectives.
  • Ability to apply extensive experience to highly complex problems.
  • Ability to communicate between technical teams and the business

Preferred Qualifications:

  • Familiarity with:
    • Modern database & information system technologies
    • Informatica
    • Cloud Data Warehouses
    • MarkLogic
    • SnowFlake
    • Production Support
    • Linux Servers
    • SSRS
    • Power BI
    • SQL Server
    • Oracle
    • Toad
  • Hands-on experience with:
    • Using data integration tools for ingesting, processing (cleaning, enriching, etc.), and loading high-volume data.
  • Understanding of:
    • Data architecture
    • Data quality processes
    • Data warehousing design & implementation
    • Table structure
    • Fact and dimension tables
    • Logical and physical database design
    • Data modeling
    • Reporting process metadata
    • ETL processes.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $41.96 to $68.24 / hour

Union Position: No

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