At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Job Description

Job Title: Transfer Center Coordinator
Job ID: 190001XT
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Variable
Facility: UPMC Pinnacle Hospitals
Department: Patient Placement Oper
Location: 111 South Front Street, Harrisburg PA 17105

Description

Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC:  the scope is unlimited (local and worldwide).  Responsible for meeting department benchmarks related to call handling and transferring.

Knowledge of multiple communication methods utilized by the department.

Provide and assist physicians with emergent and non-emergent transfers, consults, and other calls received.  Efficiently and accurately transcribe interactions on calls. All documentation on transfers to be completed and entered into department database by the end of the shift.

Request and coordinate all medical transportation as necessary. Provide initial information to admissions, case managers and bed flow coordinators of incoming patients; update all admission records as necessary to maintain a familiarity with internal systems available and necessary in the performance of the job to maintain an awareness of services and capabilities of UPMC facilities in support of the outreach efforts of the transfer center. Appropriate escalation of issues, bed assignments and problems as determined by department protocols.

Answer calls into the Terrorism Response and Information Center and coordinate delivery of emergent information to the Corporate Command Team as part of the UPMC disaster system.   Act as a primary point of contact for the National Disaster Medical System, in support of any natural disaster or WMD event in this region.   This could include surge capacity and bed availability for all UPMC sites.

Qualifications

LPN preferred

  • High School diploma 2 years in a healthcare setting with direct patient care OR 2 years in a transfer center OR  2 years in an emergency call center OR 4 years in a healthcare business setting.
  • Formal medical training preferred.
  • Knowledge of medical terminology.
  • Strong interpersonal and communication skills.
  • Computer literacy/data entry skills.
  • Strong attention to detail and ability to multitask.
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

 

Salary Range: $17.01 to $25.50 / hour

Union Position: No

Apply Current Employee?

UPMC VALUES

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


WORKING HERE



Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2020


UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

Share:
Talent Network