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Senior EAP Specialist


UPMC Health Plan is hiring a full-time Senior EAP Specialist to help support the LifeSolutions Department. This position is located in the east end of Pittsburgh in Oakland. This is a Monday through Friday daylight position.

Under the direction of LS Clinical Director and/or the Clinical Manager, the Senior EAP Specialist is responsible for providing the clinical services for LifeSolutions, which provides confidential counseling and guidance to the employees or students of various organizations who are experiencing personal and/or job-related problems as well as all household members who seek services. The EAP Specialist consults with supervisory and management personnel in handling staff member performance problems and in determining appropriate actions. Senior EAP specialists may develop and present trainings to employer groups as requested by leadership. EAP Specialists will be a conduit to a myriad of resources, including Health Coaching, awareness of website resources, and community and provider resources.

  • Provide consultation and information regarding EAP services as requested regarding organizational needs, including but not limited to: drug testing and fitness for duty events, compliance with Department of Transportation (DOT), violent or potentially violent events, traumatic events, and downsizing activity of the organization. Coordinate and demonstrate leadership when of EAP staff as necessary, and in consultation with LS Senior Director, Clinical Director, and Clinical Manager.
  • Participate in research protocols as directed, and participate in writing, publishing, and presenting EAP programs and initiatives when possible.
  • Participate in group and individual supervision as required. Be prepared to present a clinical case in a well-ordered manner.
  • Respond to requests for department interventions, in consultation with the Senior Director, Clinical Director, and/or Clinical Manager.
  • Assist supervisory/management personnel in assessing employee performance problems and in the interpretation of EAP policies and procedures regarding problematic staff members. Provide consultation to management when a staff member's problem or impairment interferes with job performance.
  • Session benchmarks are determined, and expectations are for counselors to meet those benchmarks.
  • Maintain timely client and activity documentation.
  • Provide direct insight and contributions to EAP processes that are related to program improvement based on knowledge and research in the EAP field.
  • Implement and complete special projects as requested. May serve on committees or participate in special projects.
  • Provide liaison with community and private referral resources, as well as managed care entities. Develop, recommend, and research external providers, as appropriate, and expand and improve the EAP referral network as necessary.
  • Provide independent assessment, referral, and short-term counseling to employees and their household members with personal, work- related, or career issues. Maintain confidential records for each client, and maintain ongoing case management and follow up.
  • Serve as a role model of Service Excellence for the EAP staff and institution by providing quality, comprehensive, employee counseling services that are responsive to client needs, proactive in scope, and accessible in nature. Using the Basics of Service Excellence as a guide, respond to the needs of individual employees, departments, or other organizations, with courtesy, respect, and a positive outlook that reflects the team effort of the department.
  • Facilitate annual trainings for internal EAP department utilizing years of experience and expertise in the field.


  • A Master's Degree in Social Work, Counselor Education, Counseling and Guidance, Psychology, or related behavioral sciences.
  • Pennsylvania state licensure in social work, counseling, psychology, or nursing.
  • 5 years of EAP direct work experience in employee/employer counseling and consultation.  
  • Licensed Clinical Social Worker [LCSW] is highly preferred 
  • Experience in substance use initial evaluations, knowledge and understanding of the impact of substance use in workplace, knowledge of resources and experience coordinating services for individuals. 
  • Must have experience in brief counseling and solution focused treatment plans, group process, career guidance and planning and systemic change.
  • Must be able to establish a climate of trust and communicate effectively with a broad range of employees, family members, managers and administrators from diverse social, cultural, and economic backgrounds and levels of responsibility.
  • Must have experience with crisis intervention, referral techniques, and effective means of accessing community resources.
  • Must be able to make successful referrals for needed assistance beyond EAP.
  • Must have good written and oral communication.
  • Experience in employee assistance programs, administrative duties, case management, and clinical service delivery is strongly preferred.

Licensure, Certifications, and Clearances:
  • Clinical Social Worker (CSW) OR Licensed Professional Counselor (LPC) OR Licensed Social Worker (LSW) OR Psychologist OR Registered Nurse (RN)

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct