Description
Purpose:This role requires a four week in-person training period and then is work from home for the duration of the COVID-19 pandemic.
Are you an advocate of high quality customer service and have previous direct service or call center experience? If so, this opportunity may be for you! In this assignment, you will provide a critical first impression to callers and help field inquiries regarding our Medicare Advantage products.
This role will include answering inbound calls and offering prospective members ways to learn about UPMC For Life, as well as helping our Inside Sales team facilitate member growth by conducting non-cold call outbound campaigns, and by assisting with enrollments done telephonically.
This position would work a variable set schedule between the hours of 8am-8pm, including evenings and weekends as needed. Flexible schedules available! For example- if you are a student, you can work in the morning and after you get back from class etc.
Mandatory training will be provided for all new hires.
This position would work a variable set schedule between the hours of 8am-8pm, including evenings and weekends as needed. Flexible schedules available! For example- if you are a student, you can work in the morning and after you get back from class etc.
Mandatory training will be provided for all new hires.
Contrary to the below, this role is a flat rate of $15/hr.
Responsibilities:
Responsibilities:
- Answer, document, and triage incoming calls as needed from prospective UPMC Health Plan customers to support department sales goals.
- Conduct outbound service calls from a script in accordance with departmental initiatives.
- Ability to understand and effectively communicate general information regarding Medicare and Special Needs plan product lines.
- Manage and document sales lead information in CRM system.
- Various data entry projects
Qualifications
• High School graduate or equivalent required; college degree preferred• Proficiency in typing, Windows Systems, and MS Office products
• Ability to make independent decisions required
• Minimum 6 months direct customer service experience; call center experience preferred
• Basic analytical skills necessary to evaluate customer needs.
• Exemplary Customer service skills and professionalism in adherence to UPMC based values.
Licensure, Certifications, and Clearances:
• Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
