At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Job Description

Job Title: Temporary Call Center Agent- Medicare/SNP Sales (ALL SHIFTS)
Job ID: 838321097
Status: Full-Time
Regular/Temporary: Temporary
Hours: 8am-8pm/Weekends/Evenings/Split shifts Available
Shift: Day Job
Facility: UPMC Health Plan
Department: Medicare & SNP Sales
Location: 600 Grant St, Pittsburgh PA 15219

Description

Purpose:
Are you an advocate of high quality customer service and have previous direct service or call center experience? If so, this opportunity may be for you! In this assignment, you will provide a critical first impression to callers and help field inquiries regarding our Medicare Advantage products. 

This role will include answering inbound calls and offering prospective members ways to learn about UPMC For Life, as well as helping our Inside Sales team facilitate member growth by conducting non-cold call outbound campaigns, and by assisting with enrollments done telephonically.

This position would work a variable set schedule between the hours of 8am-8pm, including evenings and weekends as needed. Flexible schedules available!

Mandatory training will be provided for all new hires.

Work from home opportunities could be made available upon completion of orientation and training periods at leadership's discretion. 

Contrary to the below, this role is a flat rate of $15/hr.

Responsibilities:
  • Answer, document, and triage incoming calls as needed from prospective UPMC Health Plan customers to support department sales goals.
  • Conduct outbound service calls from a script in accordance with departmental initiatives.
  • Ability to understand and effectively communicate general information regarding Medicare and Special Needs plan product lines.
  • Manage and document sales lead information in CRM system.
  • Various data entry projects 

Qualifications

• High School graduate or equivalent required; college degree preferred
• Proficiency in typing, Windows Systems, and MS Office products
• Ability to make independent decisions required
• Minimum 6 months direct customer service experience; call center experience preferred
• Basic analytical skills necessary to evaluate customer needs.
• Exemplary Customer service skills and professionalism in adherence to UPMC based values.

Licensure, Certifications, and Clearances:
• Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $0 / hour

Union Position: No

Apply Current Employee?

UPMC VALUES

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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