Description
Purpose:This role requires a four week in-person training period and then is work from home for the duration of the COVID-19 pandemic.
This position would work a variable set schedule between the hours of 8am-8pm, including evenings and weekends as needed. Flexible schedules available! For example- if you are a student, you can work in the morning and after you get back from class etc.
Mandatory training will be provided for all new hires.
Responsibilities:
- Answer, document, and triage incoming calls as needed from prospective UPMC Health Plan customers to support department sales goals.
- Conduct outbound service calls from a script in accordance with departmental initiatives.
- Ability to understand and effectively communicate general information regarding Medicare and Special Needs plan product lines.
- Manage and document sales lead information in CRM system.
- Various data entry projects
Qualifications
• High School graduate or equivalent required; college degree preferred• Proficiency in typing, Windows Systems, and MS Office products
• Ability to make independent decisions required
• Minimum 6 months direct customer service experience; call center experience preferred
• Basic analytical skills necessary to evaluate customer needs.
• Exemplary Customer service skills and professionalism in adherence to UPMC based values.
Licensure, Certifications, and Clearances:
• Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.