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Job Description

Job Title: Team Assistant - Operations (Hospice)
Job ID: 816522168
Status: Full-Time
Regular/Temporary: Regular
Hours: 8 a.m. to 4:30 p.m.
Shift: Day Job
Facility: Family Hospice & Palliative Care OP
Department: HSP Med Records Supt
Location: 20 Sheraton Drive, Altoona PA 16603


Are you a detailed oriented professional interested in building a rewarding career? This is a great position for talented candidates who are enthusiastic about using their skills to make a difference in the world of health care. Our fast-paced environment makes UPMC Family Hospice an exciting place to work for results oriented and driven self-starters. Join our team today!

Coordinates the clerical functions for the Operations Supervisor.

  • Uses designated computer system to process verbal orders and 485s; prints employee labels; prints outstanding verbal orders, 485s, expiring certification reports, daily ungenerated visit reports, daily visit after discharge reports, daily Medicare 485/verbal order billing report and weekly OASIS report.
  • Performs duties and job responsibilities in a fashion which coincides with the service management philosophy of the organization towards patients, visitors, staff, peers, physicians and other departments within the organization.
  • Proven ability to facilitate change.
  • Attend compliance training and adhere to the organization standards of conduct, policies and procedures.
  • Retrieves medical records and assists in the process/resolution for weekly Medicare billing audits, for resolution of outstanding 485s and verbal orders, validation reports and Medicare 485/verbal order report.
  • Focuses on customer service and continually strives to perform the duties of their job in a manner that will result in optimal patient satisfaction.
  • Identifies, develops and participates in process improvement opportunities within the home health agency that will enhance the quality of the services we provide.
  • Tracks outstanding 485s and verbal orders by cross referencing outstanding 485s/verbal order reports and mails orders to physicians. 
  • Tracks unreturned orders from the audits and Medicare billing lists. Identifies and notifies Operations Supervisor of incorrect physician and/or address. Obtains, opens and distributes mail.
  • Assists Operations Supervisor with the weekly billing audits by sorting passed/failed bill register, completing demographic data on the audit forms and faxes orders to the physicians.


  • High school diploma or GED - Required
  • Competency with PC - Preferred
  • One (1) year related work experience - Preferred

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $13.38 to $20.37 / hour

Union Position: No

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