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Job Description

Job Title: Patient Relations Coordinator
Job ID: 748661958
Status: Full-Time
Regular/Temporary: Regular
Hours: M-F no HOL
Shift: Day Job
Facility: UPMC Passavant
Department: Administration
Location: 9100 Babcock Blvd, Pittsburgh PA 15237


Function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors.

  • Participate on committees related to family-centered care or service excellence.
  • Assist volunteer activities associated with the Patient Representative function.
  • Carry out requirements of complaint management policy and procedure.
  • Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
  • Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
  • Accurately document and reprot accounts of problems and activities on behalf of patients and families.


  • B.S. degree is required; preferably in Communications, Counseling, Marketing, Public Relations or related field.
  • 1 year of customer service experience in a health care setting is required, or 3-5 years of customer service experience in a non-health care setting.
  • Ability to command resources, influence peers and multi-task.
  • Understand quality improvement principles.
  • Excellent written and verbal communication and organizational skills.
  • Strong computer skills and ability to work independently.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $16.64 to $27.17 / hour

    Union Position: No

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